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Assessments of the USA & Canada
Call Center Sales Assessments of the USA & Canada
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WORLD CLASS CALL CENTER SALES CALL CENTERS ARE ONE OF THE FASTEST GROWING SEGMENT OF THE AMERICAN ECONOMY!
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ADVERTISING SALES COMMISSIONS PROMOTIONS COST OF ESTABLISHING
A CLIENT? ADVERTISING SALES COMMISSIONS PROMOTIONS
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Introduce them to your product Develop their need to buy
THE GOAL Introduce them to your product Develop their need to buy Close the sale Refer them to other goods & services
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“CUSTOMERS GO WHERE THEY ARE WANTED
AND STAY WHERE THEY ARE APPRECIATED.”
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How do you Measure Call Center Sales Success?
Calls Per Hour? Sales Above Quota? Cross-Over Sales? Repeat Business?
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IT’S ALL IN THE HANDS OF THE EMPLOYEES!!!
THE VALUE OF A CLIENT? IT’S ALL IN THE HANDS OF THE EMPLOYEES!!!
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How Do They Get Hired?
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Outstanding Call Center Sales
Key Factors For Outstanding Call Center Sales SKILLS KNOWLEDGE PERSONALITY
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How Can You Be Sure ?
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1. We Test Your Best-of-the-Best 2. We Document Their “Sales DNA”
3. We Create Unique Job Patterns Where Their “Sales Core Competencies” Cluster
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FEATURES Measures Call Center Sales Knowledge/Skills
Measures 8 Key Behavioral Characteristics Reliable & Valid (Over 10,000 people studied) Internet Administration Pre & Post Employment Established Patterns or We Can Create Your Own Unique Benchmarks
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Knowledge Drive Assertiveness Organization Persistence Maturity
MEASURES Knowledge Assertiveness Persistence Empathy Drive Organization Maturity Creativity Incentive
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Call Center Sales Graphic Summary
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Call Center Sales Survey
Narrative
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It Costs More To Acquire A Client
COST OF ESTABLISHING A CLIENT? ADVERTISING COMMISSION SALES PROMOTIONS It Costs More To Acquire A Client Than to Maintain An Existing Relationship!
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THE HANDS OF ALL YOUR EMPLOYEES!
CALL CENTER SALES IS IN THE HANDS OF ALL YOUR EMPLOYEES! The Call Center Survey™ Now Gives You The Opportunity To Make A Difference!
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Here’s How!! Increase Profits! More Sales Fewer Order Cancellations
Higher Satisfaction Increased Revenue Client Retention Reduce Turnover Referrals Maximize Productivity Increase Profits!
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Assessments of the USA & Canada
Meeting The Call Center Sales Challenge! Let’s Get Started Now! Assessments of the USA & Canada
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