1. The Nurse-Patient Relationship

2. Essential Qualities of the Nurse-Patient Relationship
Rapport
Trust
Respect
Genuineness
Empathy

3. Rapport
feelings of mutual acceptance
warmth
harmony
connectedness

4. Trust
confidence in a person’s integrity, reliability, truthfulness, and desire to provide assistance
nurses earn the trust of patients by their presence and caring

5. Respect involves a nonjudgmental approach
the belief that a client is capable of learning and growing
sometimes referred to as “unconditional positive regard”

6. Genuineness congruence or consistency
there is a match between the verbal & nonverbal elements of a transaction
being authentic or real

7. Empathy
perceiving a situation from the client’s point of view as well as sensing the feelings and thoughts of the client
a healing presence occurs when empathy if felt and the client feels understood by the nurse