1. London Care and Support Forum – Registered Managers Network
Ben Collins – Interim Director, HW CWL
7th June 2016

2. Healthwatch Central West London
Healthwatch England and local Healthwatch were established by the Health and Social Care Act 2012
Healthwatch Central West London currently supports people who live, work or use services in Hammersmith and Fulham, Kensington and Chelsea and Westminster
We work to ensure that the voice of consumers, patients and service users counts when it comes to shaping and improving local health and care services by listening, scrutinising, influencing and challenging
As an independent charity, we currently have a membership of over 6,000 people who have committed to be involved in our work in a wide variety of ways
This membership is supported and coordinated by 3 borough based local committees with support from a small staff team.

3. How can people make their voice heard?
Share their own experience of health & social care services with us on-line, by phone, by post or face to face
Become a member and be kept informed and updated of changes happening in health & social care services
Become a volunteer
- supporting outreach/specific projects/general administration
- as a Dignity Champion
- as an Authorised Representative
- as a Local Committee Member
- as a Trustee

4. Where we make your voice heard?
We are involved in and have input into many key health and social care activities and fora locally:
Health & Wellbeing Boards
Clinical Commissioning Group Boards
Trust Boards (Hospitals & Community)
Patient Experience Committees
Safety, Quality & Risk Committees
Safeguarding Boards
Scrutiny Committees
And where necessary we can escalate to CQC and Healthwatch England.

5. Some of our work in 2015/2016 Special Projects Ongoing work Homecare
Maternity Services
Urgent Care
Ongoing work
Dignity Champion “Enter & View” visits
Primary Care Patient Participation Groups
Signposting
Quality Accounts
Service reconfiguration
Sustainability and Transformation Plan

6. To find out more… Visit: http://healthwatchcwl. co
To find out more… Visit: 📧: 📞:
Charity number:
Company number:

7. Discussion: how can we work more closely together?
Intelligence gathering
Promoting/advocating HW CWL to service users
Flagging concerns
Priorities for 2016/2017 and beyond
Dignity Champion themes of tackling isolation and developing good practice charters
What do you need from us?

8. To find out more… Visit: http://healthwatchcwl. co
To find out more… Visit: 📧: 📞:
Charity number:
Company number: