1. Veselin POPOVIĆ Safety Manager Agencija za civilno vazduhoplovstvo
11/21/2018 1:14 AM
Promjene koje dolaze sa novom regulativom i kako dostići veći nivo kulture prijavljivanja događaja
Veselin POPOVIĆ
Safety Manager
Agencija za civilno vazduhoplovstvo
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.
11/21/2018 1:14 AM
Cilj
Nova regulativa
Crna Gora – potreba za većim brojem prijavljenih događaja
Širenje saznanja
Mreža ljudi
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.
11/21/2018 1:14 AM
Nova regulativa
Sistem prijavljivanja događaja predstavlja jedan od važnih elemenata proaktivnog SMS u civilnom vazduhoplovstvu
Direktiva 2003/42/EC
EK – – predlog nove regulative
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Nova regulativa Ciljevi
11/21/2018 1:14 AM
Nova regulativa Ciljevi
Sprečavanje nesreća kroz uspostavljanje harmoničnog sistema pravila unutar cijelog sistema civilnog vazduhoplovstva
Zaokret ka proaktivnom SMS-u, kroz postavljanje zahtjeva za prijavljivanje, analizu i praćenje događaja na svim nivoima (vazduhoplovni subjekti, države, EU) 
Uspostavljanje jakih i usklađenih 'Just culture’ principa unutar cijele EU
Osigurati potpunu razmjenu informacija o događajima i njihovo praćenje između zemalja članica EU
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. Nova regulativa Kakav sistem prijavljivanja
11/21/2018 1:14 AM
Nova regulativa Kakav sistem prijavljivanja
Dva tipa sistema prijavljivanja:  obavezan (mandatory) i dobrovoljan (voluntary)
Države članice, EASA i organizacije su obavezne da uspostave i prate i jedan i drugi tip sistema  
Skladištenje podataka u bazi podataka 
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. Nova regulativa Tok podataka
11/21/2018 1:14 AM
Nova regulativa Tok podataka
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. Nova regulativa Analiza i praćenje
11/21/2018 1:14 AM
Nova regulativa Analiza i praćenje
Događaji se analiziraju u cilju identifikovanja sigurnosnih opasnosti (safety hazards) i njima pridruženih rizika  
Neophodne sigurnosne mjere moraju biti uspostavljene i primijenjene
Efektivnost primijenjenih mjera treba da se prati
Rezultati analize i praćenja (follow-up) prosljeđuju se ka državama i EASA-i 
Praćenje preuzetih aktivnosti i, gdje je to potrebno, zahtjev za dodatnim aktivnostima
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.
11/21/2018 1:14 AM
Nova regulativa ...
Bolji kvalitet i popunjenost prijava
Obavezna polja podataka   
Obavezna klasifikacija sigurnosnog rizika  
Usaglašenost sa ECCAIRS i ADREP   
Razmjena informacija i širenje saznanja 
Transfer informacija u ECR (European  Central Repository)  
MS  CAAs,  SIAs  i  EASA  treba da imaju pristup ECR 
Širenje informacija iz ECR  zainteresovanim stranama ostaje nepromijenjeno 
Povjerljivost informacija  
Just Culture 
Interakcija sa SMS 
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.
11/21/2018 1:14 AM
Crna Gora
Zakon o vazdušnom saobraćaju (“Službeni list CG” br.30/2012)
Implementacija evropske regulative
Direktiva 2003/42, transponovana u crnogorski regulatorni sistem
Regulative 1321/2007; 1330/2007 and 996/2010
Usaglašenost i sa drugim operativnim regulativama
Glavni razlog
Pronaći kako na najbolji način, u sigurnosnom smislu, koristiti prikupljene podatke …..
….. I u isto vrijeme osigurati zaštitu podataka i povjerljivost izvora
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.
11/21/2018 1:14 AM
Crna Gora
Mali broj prijava
Prevencija nesreća nije moguća ukoliko se ne zna dovoljno o svim događajima (onim sa manjom opasnošću,”sa dna piramide”)
Prikupljanje takvih događaja zahtijeva razvoj sigurnosne kulture i efikasan sistem prijavljivanja
Rastući trend
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Crna Gora Zašto nam je potreban veliki broj prijava?
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Crna Gora Zašto nam je potreban veliki broj prijava?
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. Crna Gora Zašto nam je potreban veliki broj prijava?
Bez provjerenih podataka možemo samo da nagađamo
Učenje iz tuđih grešaka – zbog činjenice što nećete živjeti dovoljno dugo da ih sve sami napravite
Nesreće ne dolaze samo kao posljedice devijacije od pravila ili grešaka
Devijacija može da bude normalna situacija:
Challenger accident
Alaska Airlines
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. Crna Gora Zašto nam je potreban veliki broj prijava?
Ideal
performance
“Practical
Drift”
Ideal performance
Operational
deployment
Operational
performance
System
design
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.
11/21/2018 1:14 AM
Crna Gora
Reaktivan sistem – greške (tradicionalni pristup)
Istraživanje nesreća i ozbiljnih nezgoda (accidents & major incidents)
Proaktivan sistem – Routine operational events
Dobrovoljni sistem prijavljivanja
Elektronski sistem prikupljanja sigurnosnih podataka (npr. Flight Operation Quality Assurance)
Direktna opservacija ovih podataka (Orijentisani sigurnosni nadzori)
Sistem obaveznog prijavljivanja (Pravilnik...)
ŠTO?
KO?
KAD?
ZAŠTO?
KAKO?
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.
Crna Gora
Value
What’s in it for me ?
Fear
Consequences of reporting ?
Motivational
factors
Occurrence
and
Recognition
and
Intent
and
Training
Is the system known ?
User friendly ?
Easy to use ?
Pragmatic factors
REPORT
Radionica o prijavljivanju događaja, ACV CG – Podgorica,

17. Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.
11/21/2018 1:14 AM
Crna Gora
Vazduhoplovni subjekti – izvor prijava
Ukoliko želimo unaprijediti sistem prijavljivanja događaja i povećati broj prijava – fokus je na vazduhoplovnim subjektima!
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. Crna Gora Prijavljivanje događaja – učenje iz nezgoda
11/21/2018 1:14 AM
Crna Gora Prijavljivanje događaja – učenje iz nezgoda
Čovjek je u centru dešavanja!
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. Potencijalni benefiti
Identifikacija i rješavanje problema prije nego se oni transformišu u daleko skuplje nesreće
Širenje znanja unutar zajednice
Obezbjeđenje uvida u to kako sistem zapravo radi
Veliki izbor podataka omogućava praćenje trenda
Porast vidljivosti svakodnevnog rizika – održava budnost
Radionica o prijavljivanju događaja, ACV CG – Podgorica,

20. Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.
11/21/2018 1:14 AM
Širenje saznanja
Sigurnosne informacije
Sigurnosni bilten
Izvještaji – Nacionalna komisija
Sastanci – razmjena informacija
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

21. Širenje saznanja Izazovi
11/21/2018 1:14 AM
Širenje saznanja Izazovi
Povjerenje (na svim nivoima – unutar organizacije & Država)
Komunikacija
Zaposleni / Menadžment
Vazd. Subjekti / ACV
Obuka & edukacija
Prijavljivanje događaja od značaja za sigurnost kao nešto što se podrazumijeva – sastavni dio profesionalnih dužnosti
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

22. Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.
11/21/2018 1:14 AM
Mreža
Lica uključena u svakodnevne poslove povezane sa izvještavanjem – sigurnošću uopšte
Veselin POPOVIĆ –
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23. Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.
11/21/2018 1:14 AM
ACV CG –
SMS radionica
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

24. Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.
11/21/2018 1:14 AM
Hvala na pažnji
Radionica o prijavljivanju događaja, ACV CG – Podgorica,
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.