1. Module I: Foundations of Conflict Resolution
Dr. Allan Barsky

2. Dr. A. Barsky - Module I: Foundations of CR
11/21/2018
Real Conflict
Some students prefer lecture
Some students prefer role-plays and hands-on practice
Instructor prefers lots of theory
How should we spend class time re: theory, practice, role-play, lecture, experiential exercises, observation, video, or other methods?
Dr. A. Barsky - Module I: Foundations of CR

3. Dr. A. Barsky - Module I: Foundations of CR
11/21/2018
Reflection
What facilitated good CR?
What inhibited good CR?
Dr. A. Barsky - Module I: Foundations of CR

4. Debriefing Multiparty Conflict
11/21/2018
Debriefing Multiparty Conflict
Decision-making power vs. input
Knowing: each other, issues, options, legal/agency parameters
Facilitator – who, how, skills, legitimacy
Group size
Process vs. task focus
How do we define SUCCESS of the process?
Politeness, Assertiveness, Harmony…
Dr. A. Barsky - Module I: Foundations of CR

5. Dr. A. Barsky - Module I: Foundations of CR
11/21/2018
Agenda
Introduction – to course, class members, instructor
Syllabus – Quizzes, Role-Plays, Assignments
Conceptual Framework
Roles and Methods
Using Textbook
Discussion Questions and Exercises
Organizing Groups
Dr. A. Barsky - Module I: Foundations of CR

6. Dr. A. Barsky - Module I: Foundations of CR
11/21/2018
Course Syllabus
Readings
Quizzes
Role-Plays
Group Assignments
Dr. A. Barsky - Module I: Foundations of CR

7. Social Conflict vs. Intrapersonal Conflict
11/21/2018
Conceptual Framework
Conflict vs. Dispute
Social Conflict vs. Intrapersonal Conflict
Conflict Resolution vs. Management vs. Engagement vs. Transformation
ADR –Alternative Dispute Resolution
Restorative vs. Retributive Justice
Dr. A. Barsky - Module I: Foundations of CR

8. Dr. A. Barsky - Module I: Foundations of CR
11/21/2018
Approaches to CR
Power
Rights
Interests
Transformation
Alternative approaches – insight, narrative…
Dr. A. Barsky - Module I: Foundations of CR

9. Dr. A. Barsky - Module I: Foundations of CR
11/21/2018
Case Example
Describe how a helping professional might use each approach with a client who wants to jump the queue in the waiting list for a bed for inpatient addictions treatment.
Dr. A. Barsky - Module I: Foundations of CR

10. Definitions: Methods & Roles
11/21/2018
Definitions: Methods & Roles
Negotiation
Advocacy
Mediation
Arbitration
Litigation
Facilitation
Other/Hybrids: PC, Med-AR, AR-Med, Neutral Evaluation, Conciliation, Family Group Conferencing, Conciliation
Flow of communication, who makes decisions, roles of the parties, roles of the helping professional in the process
Dr. A. Barsky - Module I: Foundations of CR

11. Dr. A. Barsky - Module I: Foundations of CR
11/21/2018
MAPPING CR
Judge
Party 1
Advocate 1
Therapist 1
Party 2
Advocate 2
Decides
◀ Conflict ▶
What are the flows of communication, who decides, and what are the roles of each party? Could give examples regarding mediators, arbitrators, etc.
Helps
Dr. A. Barsky - Module I: Foundations of CR

12. Flow of Modules & Chapters
11/21/2018
Using Text
Flow of Modules & Chapters
Learning Objectives
Inventories – Strategies & Skills
Discussion Questions & Exercises
Role-Plays
Major Assignments
Appendices
Glossary
Dr. A. Barsky - Module I: Foundations of CR

13. Dr. A. Barsky - Module I: Foundations of CR
11/21/2018
Discussion Questions
2. Images of Conflict 4. Mapping CR 5. Role Clarification
Neuroscience – in your right mind? Fight/Flee – instinct, think, emotional intelligence…
Dr. A. Barsky - Module I: Foundations of CR

14. Role Play mi.1: Suffer the Buffer
11/21/2018
Role Play mi.1: Suffer the Buffer
Patients – Plato and Phineas
Phineas: hates classical music
Plato: Finds it therapeutic
Nurse – to help with CR
Observers
Each character reads own confidential facts
Fight, flight, freeze.
Dr. A. Barsky - Module I: Foundations of CR