1. ECF Enhancements Programme
WRITE BACK PHASE 1
5th November 2014

2. AGENDA Background Overview of proposed solution and its key features
Strategic building blocks
Implementation schedule
Next steps

3. The Write Back Project BACKGROUND
Write Back change initially raised in September 2013 by the ECF User Group under CR0140.
Write Back forms part of the ECF Enhancement Programme approved by the AAC on 22nd May 2014.
It was agreed to deliver Write Back in 2 phases:
Phase 1 – fast event triggers, web services for claim review and response, DRI Search, Download and Upload
Phase 2 – the full Write Back solution with ACORD messaging in place
Workshops to define the Write Back Phase 1 solution with Carriers and their software providers began on 18th June and ran through the summer.
Approval to commence the Build and Test phase of Write Back Phase 1 given by AAC on 23rd October 2014
WRITEBACK PROJECT: WORKSHOIP 1
21/11/2018

4. WORKSHOPS Six workshops with Carriers Software Providers Carriers
Two workshops software providers
Carriers
Atrium
Beazley
Canopius
Faraday
Kiln
Liberty
Novae
QBE
Swiss Re
Talbot
Software Providers
Capita
Charles Taylor
DOCOSoft
Fineos
Guidewire
Xuber
PRESENTATION INFORMATION IN FOOTER
21/11/2018

5. Workshop APPROACH BUSINESS LED DESIGN DELIVERABLES
All key decisions made at carrier level
Software vendors asked to develop or provide specific capabilities in line with business requirements.
DELIVERABLES
Business use cases, user stories
Business requirements definition
Overview functional specification
Detailed functional specifications for each service
PRESENTATION INFORMATION IN FOOTER
21/11/2018

6. OVERVIEW OF SERVICES Claim Notify Retrieve Claim Data DRI Search
Near real-time trigger to notify Carriers of events
Contains all claim data and list of related documents
Retrieve Claim Data
Web service that will allow carriers to retrieve claim data for a given UMR, UCR and TR
Response contains all claim data and list of related documents
DRI Search
Service will allow carriers to search for a list of documents relating to a UMR/UCR/TR combination they supply
DRI Download
Service provides the ability for carriers to download documents from the IMR to their local repository
Claim Response
Service to allow carriers to submit their claim response in line with existing CAS functionality
DRI Upload
Service will allow carriers to submit documents to a UMR/UCR/TR combination they specify. This service will include ability to supply an ACL
New
New for carriers
PRESENTATION INFORMATION IN FOOTER
21/11/2018

7. Business Interaction Model
ECF
Interfaces
Carrier
CLASS
CAS
Services
CAS 2
Systems
XDH
Carrier Systems
Fast!
Batch
CWT
CWT Events
FTP
FTP
API Gateways
Fast CWT
ESB
Notify
Claim Event
Notify Claim
Delay
TIME
DRI Search
& Download
DRI Search
& Download
Additional Data
(Non-CLASS) 1
System
Retrieve
Claim Data
Retrieve
Claim
IMR
Claim
Response
Claim
Response
SRM
DRI Upload
DRI Upload
Write Back – Web Services

8. CLASS Unavailable – Claim Response
ECF
Interfaces
Carrier
CLASS X
CAS
Services
If a queued write back subsequently fails then a new CWT event will notify the failure to the carrier
CWT Events
System support
API Gateway
Fast CWT
ESB
Notify Claim Event
Notify Claim
Additional Data
(Non-CLASS)
If CLASS rejects the claim response then this is routed back to the carrier in the web service response
If CLASS is unavailable the message is queued and retried when service is restored
The queued status is notified in the web service response.
Subsequent successful write back will be notified by a new event
Claim
Response
Claim
Response
Message
Persistence
Write Back – Web Services

9. Strategic building blocks
Fast CWT – ability to quickly trigger events from CLASS and extract data “Fat Triggers”
API Gateway – ability to expose inbound and outbound web services
Web Services – the building blocks of data
ESB – the ability to orchestrate the building blocks and construct messages to the standard required (ACORD)
Service Registration Management – the ability to configure customer choice
DRI Download – initiate DRI search and download from the IMR
WRITE BACK PROJECT: WORKSHOP 1
21/11/2018

10. KEY BENEFITS
Saving in effort and cost for Carriers through a single operating model for all channels (London and non London).
Allow Insurers to apply the desired level of differentiation in claims handling through use of their own systems, process rules and escalations.
Removes duplication of effort caused by working across multiple systems.
Reduce restrictions to central systems working hours during which such claims can be handled.
Partial insulation from risk of Central Systems being temporarily unavailable.
Improve access to data and claim information.
WRITE BACK PROJECT: WORKSHOP 1
21/11/2018

11. PHASE 1 – NEXT STEPS Detailed Technical Design
Detailed component-level design in progress for all impacted applications
Workshops with software providers to define interface specifications
Non-functional requirements being defined to feed into service contracts
Build and test
ESB build underway; into test mode early December
Build phase for all other components to commence end of November
Test planning
Unit and system test planning to commence in December
Engagement with software providers on integration testing
Development of MAT approach
ACORD Engagement
Certification for new services (ACL, DRI Search)
PRESENTATION INFORMATION IN FOOTER
21/11/2018

12. PHASE 2 (ACORD/ECOT) – Next steps
Analysis and Design
Internal preparation has been initiated
Next phase of workshops scheduled to begin 10th November and run through to end of January
Define approach to messaging and agree with ACORD and the market
Map services defined in Phase 1 to ACORD standards
ACORD Engagement
Initiated dialogue with ACORD through introductory meetings
Ongoing work with ACORD to confirm messaging standards and extensions
Certification for new services
PRESENTATION INFORMATION IN FOOTER
21/11/2018

13. What next for the market?
Now you know more you can register your interest by contacting;
Lee Elliston - LMA & ECFUG chair or by ing
BRDs & FRDs
You can find Business Requirement and Functional Specification documents within the Xchanging Document Store; or by contacting Lee Elliston at the LMA.
Early Adopters & Engagement
We have some early adopters; London market carriers and software providers that are looking to be involved in Write Back from day one which includes market acceptance testing.
If any organisations are willing to consider being an early adopter or want to discuss Write Back in more detail please do not hesitate to contact Lee or discuss with a member of the ECFUG.
PRESENTATION INFORMATION IN FOOTER
21/11/2018

14. PHASE 1 KEY DATES
Phase 1 build and test approved by the AAC and is a market funded project
Expected date for first wave of MAT: ~ May 2015
Expected Go Live fore first wave of early adopters: ~ July 2015
PRESENTATION INFORMATION IN FOOTER
21/11/2018