1. BUCS / Department of Physics Introduction to Physics IT Support Adrian Hooper Computing Services Supporter Dept. of Physics 3W4.3a / pysit-support@bath.ac.uk

2. The purpose of this session… To learn about IT Support available with the Department of Physics, and across the University. To find out a little about the systems youll be using. To ensure that you know whats available, where and when. Intro to some specific tools. BUCS / Department of Physics – Intro to Physics IT Support

3. Who am I? Adrian Hooper, the BUCS* Computing Services Supporter for the Department of Physics (formerly directly employed by Physics). A member of the Faculty of Science and School of Management IT Team under the BUCS User Services section. * BUCS = University of Bath Computing Services. Obviously… BUCS / Department of Physics – Intro to Physics IT Support

4. And… What do I do? Im responsible for all of the 300+ desktops, the 23 servers, the network, software etc. in the Dept. of Physics Tier 1 support to Physics staff, Postgrads and Undergrads (and MAS, also in 3 West) + Support for Faculty Administrators. Have an advisory role on Department Committees, including the Department Executive, Safety Committee and others. BUCS / Department of Physics – Intro to Physics IT Support

5. First the really important bits: ALL computer use of campus is subject to the Acceptable use Policy, part of the University Regulations. Please ensure that you are familiar with the terms of this policy. You have agreed to it! BUCS / Department of Physics – Intro to Physics IT Support http://go.bath.ac.uk/it-aup

6. First the really important bits: NEVER tell anyone your password. If you do, and its abused, you will be held responsible. BUCS never need to know your password, and will never ask for it. BUCS / Department of Physics – Intro to Physics IT Support http://go.bath.ac.uk/it-aup

7. First the really important bits: Your files are extremely valuable – look after them! Save, save, save, and then save again. Use network storage when possible. Its better to have multiple copies, than lose it before a deadline! BUCS / Department of Physics – Intro to Physics IT Support

8. Getting Help BUCS / Department of Physics – Intro to Physics IT Support BUCS Service Desk in the Library (Level 2, West wall) FAQs online and Problem reporting Form (Pink HELP! button) http://www.bath.ac.uk/bucs/ Or get in touch with me: 3 West 4.3a In the Physics Workroom!

9. The Computer Shop – ITP (IT purchasing) BUCS / Department of Physics – Intro to Physics IT Support Found next to the BUCS Service Desk, in the Library. For all your computing needs – USB sticks, CDs, DVDs, Ink, PCs, Laptops, Netbooks, Student Software, upgrades etc. Its a not for profit service, and has access to academic pricing for many items, so can save over high street prices. E.g. 2m network cables at 60p at the moment!

10. BUCS / Department of Physics How do our systems work? Apart from Very well!

11. A wide range of computers available: Windows 7 desktop PCs Windows XP desktop PCs Windows Terminal Servers Sun Ray thin clients Linux compute servers UNIX (Solaris) compute servers Linux desktop PCs (MPhys, PGs, staff) Apple Macs (PGs and staff) And working knowledge of other devices – smart phones, PDAs, ipads… BUCS / Department of Physics – Intro to Physics IT Support

12. Windows Desktop PCs We are in the process of moving from Windows XP to Windows 7 – you will see both around. Both use the Microsoft Active Directory for authentication and management. You have a roaming profile so your personal settings will follow you around. My Documents or Documents and the desktop are redirected to your network filestore, at h:\dos\ BUCS / Department of Physics – Intro to Physics IT Support

13. Sun Ray Thin Clients Found in the Library, cyber cafes, Physics workroom and many corridors around the campus These dont have any computing power themselves – they simply connect to our central servers. Allow access to a web browser, webmail, Windows terminal servers, a Linux desktop and a Unix terminal BUCS / Department of Physics – Intro to Physics IT Support

14. Windows Terminal Servers Provide additional software, that we cant install everywhere. Come in three varieties: Terms – with standard software Gigaterms – more complex modelling software Legacy terms – for some old software Can be accessed over the internet from anywhere. BUCS / Department of Physics – Intro to Physics IT Support

15. Linux/UNIX desktop and compute servers Linux servers exist to provide the linux option on the Sun Rays, and as a linux compute resource – lcpu.bath.ac.uk You may need to use these in some courses. UNIX servers form the backbone of many of our central systems, and are also available for compute use – bucs.bath.ac.uk BUCS / Department of Physics – Intro to Physics IT Support

16. Storing your files Remember: Your files are extremely valuable – look after them! BUCS / Department of Physics – Intro to Physics IT Support Use your h: drive – 1GB default quota Its the My Documents on windows Backed up every night + snapshots Check quota in Your Account on BUCS web

17. E-mail Our primary means of communication – so remember to check it! BUCS / Department of Physics – Intro to Physics IT Support Has a separate quota to your h: drive 10Mb maximum size Webmail: https://webmail.bath.ac.ukhttps://webmail.bath.ac.uk Default client on campus computers will be Mozilla Thunderbird. All email is virus scanned and given a spam rating – you can enable filtering if you wish.

18. Printing *** Currently undergoing changes *** BUCS / Department of Physics – Intro to Physics IT Support Were in the process of implementing a new managed print system across the campus. There are copier/printers in the Library for you to use now. Similar devices will follow around the rest of the campus in the next few months You will need to have credit on your account in order to print

19. Connecting your own devices BUCS / Department of Physics – Intro to Physics IT Support We offer several ways for you to connect your own computing devices to the campus network: RESNET – the residential network, in your room DOCKING – the equivalent in the library and other areas around the campus WIRELESS – now available in many areas around the University campus (but not residences)

20. BUCS / Department of Physics What is available where?

21. Where to find a computer? BUCS / Department of Physics – Intro to Physics IT Support The Library has many PCs and Sun Rays available 24/7 PC Labs in 1W2.25, 1E3.9, 2E1.14 and 3E3.1 – may be used if not booked for teaching Sun Ray clients all around the campus The Physics computer workroom – 3 West 4.3 And remember to say hello to me, in the corner!

22. The Physics computer workroom BUCS / Department of Physics – Intro to Physics IT Support 3 West 4.3 – up the stairs from the Physics Square Open approx. 08:30 to 17:00 weekdays 20 Sun Rays 3 Windows XP PCs Wireless network IT Support in the corner And we hope soon to have a printer here!

23. Physics Teaching Laboratories BUCS / Department of Physics – Intro to Physics IT Support 19 Windows XP PC in the level 3 labs Some are getting old – theyll be dealt with when Win7 is available. 20 PCs in the MPhys lab Dedicated hardware and software for experiments Wireless and docking available Printer for results – will be replaced at some point.

24. Accessing Bath resources from off-campus BUCS / Department of Physics – Intro to Physics IT Support You can use the terminal servers from your accommodation or from anywhere online – using the microsoft Remote Desktop Connection You can create a secure link from an off-campus (which includes wireless!) computer using our VPN (Virtual Private Network) And you can then map our network drives to Windows. Or, you can connect to them directly using SCP And for those using the Linux/Unix servers, SSH access is also available from offsite. And most web based services will be accessible.

25. Physics Research Computing Facilities BUCS / Department of Physics – Intro to Physics IT Support State of the art… 23 years ago… weve moved on a bit since then…

26. Physics Research Computing Facilities BUCS / Department of Physics – Intro to Physics IT Support

27. BUCS / Department of Physics And now its your turn to do some work…

28. Check Your Account – from the homepage go to Computing Services then Your Account BUCS / Department of Physics – Intro to Physics IT Support

29. Moodle – http://moodle.bath.ac.uk BUCS / Department of Physics – Intro to Physics IT Support

30. Person Finder – http://www.bath.ac.uk/contact/ BUCS / Department of Physics – Intro to Physics IT Support Use it to find: Adrian Hooper, Gary Mathlin, Alison Walker and your Tutor

31. BUCS / Department of Physics And finally

32. Worth knowing: Editing files sent as email attachments To save the pain of losing it, Save and then Edit it! BT Openzone – available over wireless on campus, for parents/visitors with Openzone accounts. (Included in BT internet packages) Using USB sticks in Sun Rays – its possible on the Windows options, but use is a little bit odd. Be very sure that youve saved things elsewhere as well! BUCS / Department of Physics – Intro to Physics IT Support

33. Dont forget The Acceptable Use Policy Your files are vital – save, save, save! If you need help, please ask. Were here to help. Take regular breaks when using computers Treat the computers with respect, and report problems/accidents to us. BUCS / Department of Physics – Intro to Physics IT Support

34. Dont forget And above all – please enjoy your time here! Thank you for your time and patience. Now… Any questions? BUCS / Department of Physics – Intro to Physics IT Support And now, to get a bit of information about your knowledge, please complete the survey at: http://www.survey.bath.ac.uk/pyit2010