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The Modernization Challenge - Courts 2.0 James E. McMillan National Center for State Courts - USA Website: http://www.ncsc.org/http://www.ncsc.org/
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Challenges and Solutions Challenges Financial Pressures Realities & Barriers Cost of the Paper Business Funding and tradition Trust & Validation Official record & archiving Solutions Transforming the court customer experience Theres a court app for that Engineering the court operations and organization
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Barriers (Real and Perceived) Funding Technology Trust Privacy Fear!
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New Realities All governments are under financial pressure The digital divide is essentially gone – Nearly 80% of Canadians use the Internet – People want information and services 24/7 Canadian Federal Courts have E-filing – and attorneys are wondering why dont the rest of the courts have it too? Transition and investment costs are significant and the courts are technically challenged…
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Return on Investment Electronic Intake, Electronic Storage, Electronic Use$0.11 per page Electronic Intake, Electronic Storage, Paper Use (Paper on Demand)$0.24 per page Paper Intake, Electronic Storage, Paper Use (Paper on Demand)$.069 per page Electronic Intake, Electronic & Paper Storage, Paper Use$0.57 per page
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New Services = New Funding Possibilities English Tradition E-Filing and electronic records is providing the funding for court technology Data access – US Federal Courts receive more than $41 million in access fees from PACER each year – Over 90% of this revenue comes from the commercial data aggregators (credit bureaus and background check services)
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E-Filing Portal Self-Represented Registered Electronic Filing Service Provider User Government Filers Courts Bulk Filers
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Electronic Judicial Bench It Must be Better Than Paper! http://courttechbulletin.blogspot.com/2011/12/electronic-judicial-bench.html
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Touch Screen
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Pad & Tablet = Your Files
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E-Bench Signatures
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ACTIVE NOT PASSIVE CASE MANAGEMENT SYSTEMS
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E-documents Smart Forms –Meta data Identification –Online –Interactive Open Document Format (ODF) PDF/A-2 Electronic Archiving
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Better Court Scheduling The file stack issue can be overcome Time certain scheduling – Internet, Telephone – Use scheduling metrics to project appearance and wait times Law enforcement scheduling interface Kiosk self check-in – Bar code or key Flat panel displays – Flexible – Multilingual
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Multi-Point Video Conferencing
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The Public Interface to the Courts Access to Justice (A2J)
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New Communications for a New Age New age – Citizens want to control their lives – Citizens want to choose communication method – Citizens want reminders! Nova Scotia has a Twitter account and the Supreme Court of Canada is on Facebook Interactive – I-Jury program (90% yields)
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First Judicial District of Pennsylvania App
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Transformation Lessons Developed comprehensive Electronic Record approach (electronic ecosystem) E-record official Allowed reorganization of clerks (registry) operation Consolidated case management Simplified citizens use of the court Civil case discovery reformed
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Questions and Discussion?
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Links National Center for State Courts – http://www.ncsc.org/http://www.ncsc.org/ Court Technology Bulletin (with links to many resources) - http://courttechbulletin.blogspot.comhttp://courttechbulletin.blogspot.com Court Technology Framework – http://www.ncsconline.org/wikis/ctf/images/1/15/CTF_definitions_rev_15-Apr-2010.pdfhttp://www.ncsconline.org/wikis/ctf/images/1/15/CTF_definitions_rev_15-Apr-2010.pdf Configurable Case Management Systems - http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/tech&CISOPTR=565 (pdf)http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/tech&CISOPTR=565 Eight Rules of E-Filing, Conclusion and Index - http://courttechbulletin.blogspot.com/2011/10/eight-rules-of-e-filing-conclusion.htmlhttp://courttechbulletin.blogspot.com/2011/10/eight-rules-of-e-filing-conclusion.html DRM Technology in the Courts - http://www.ncsconline.org/WC/Publications/KIS_CtFutu_Trends05.pdf (page 77)http://www.ncsconline.org/WC/Publications/KIS_CtFutu_Trends05.pdf Theres an App For That Court - http://courttechbulletin.blogspot.com/2011/11/theres-app-for-that-court.htmlhttp://courttechbulletin.blogspot.com/2011/11/theres-app-for-that-court.html Courthouse Retrospective book - http://www.ncsc.org/services-and-experts/areas-of-expertise/facilities-planning/retrospective-2001- 2010.aspxhttp://www.ncsc.org/services-and-experts/areas-of-expertise/facilities-planning/retrospective-2001- 2010.aspx Electronic Judicial Bench - http://courttechbulletin.blogspot.com/2011/12/electronic-judicial-bench.htmlhttp://courttechbulletin.blogspot.com/2011/12/electronic-judicial-bench.html
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