2. Focus Group Committee Chairs
Cable: John Thrower (Cox Communications)
CLECs: Robert Smith (McLeod USA)
Equipment Manufacturers: Greg Garrett (Lucent)
IECs: Dante Hawkins (Sprint LD)
ILECs: Jim Sampson (Qwest)
Industry Services and Consulting: Maria Estefania (ATIS) Choa-Ming Liu (Telcordia)
Satellite: Bill McHargue (Hughes Network System)
Wireless: Rich Moczygemba (ATT Wireless)
Gordon Barber March 14, 2003

3. DR/MA Committee Representation
62 Industry Representatives
>1000 Years experience
13 Business Segments
Service Providers, Network Operators, Equipment Providers, Government, etc.
34 Companies/Government Entities
5K to 100K Employees
Single State to Global Footprints
New Entrants to Companies With Decades of Experience
Gordon Barber March 14, 2003

4. Mission
Prepare and institute mechanisms for distributing Contact Information for telecommunications industry personnel essential to telecommunications services restoration
Report on the viability of past or present Mutual Aid Agreements and develop and report on any additional perspectives that may be appropriate to facilitate effective telecommunications restorations
Create Best Practices which focus on Business Continuity and Disaster Recovery
Gordon Barber March 14, 2003

5. Deliverables
Mechanism for Contact Information for industry personnel to ensure effective communication during restoration (August 2002)
Usefulness of Mutual Aid Agreements and additional efforts necessary to facilitate service restoration (August 2002)
Best Practices for Business Continuity and Disaster Recovery (March 2003)
Gordon Barber March 14, 2003

6. Summary of Statistics
>5000 Participant Hours in Working Meetings Developing Best Practices
36 Best Practice Recommendations carried over from NRIC V
68 New Best Practice Recommendations
Gordon Barber March 14, 2003

7. Principles and Guidance in Disaster Recovery BPs
Practices already implemented
Developed by industry consensus
Best Practices are verified by a broader set of industry members
Sufficient rigor and deliberation
Not all Best Practices are appropriate for all service providers
Best Practices are dynamic and must be frequently reviewed, updated, and refined
Best Practices are totally ineffective unless implemented and can never be implemented quickly enough
Gordon Barber March 14, 2003

8. Format of Best Practice Recommendations
Business Continuity
Emergency Preparedness
Migration /Prevention
Preparedness
Disaster Recovery
Response
Recovery
Resumption
Restoration/Return
Gordon Barber March 14, 2003

9. Business Continuity Template
Gordon Barber March 14, 2003

10. Example of Best Practices FG 1D: 6-6-1001
Service Providers, Network Operators and Equipment Suppliers should formally document their business continuity process
Key areas for consideration include:
Plan Scope
Responsibility
Risk Assessment
Business Impact Analysis
Plan Testing
Training and Plan Maintenance
Gordon Barber March 14, 2003

11. Example of Best Practices FG 1D: 6-6-1030
Service Providers and Network Operators should consider entering into Mutual Aid agreements with partners best able to assist them in a disaster situation using the templates provided on the NRIC and NCS websites
URLs
NRIC:
NCC:
Gordon Barber March 14, 2003

12. Example Best Practice FG 1D: 6-6-1045
Service Providers and Network Operators should consider when/where feasible maintaining sufficient hardware spares for critical elements to continue service after an incident without need to obtain spares from Equipment Suppliers
Gordon Barber March 14, 2003

13. Example Best Practice FG 1D: 6-6-1034
Disaster Recovery Exercises should include deployment of emergency mobile assets and should be conducted to train as many technicians and support personnel as possible in as realistic a manner as possible
Gordon Barber March 14, 2003

14. Recommendation NRIC VI-1D-01
The DR/MA Focus Group 1-D recommends that the NRIC VI Council approve Disaster Recovery and Mutual Aid Best Practices to be implemented, as appropriate, by the Cable, CLECs, Equipment Manufacturers, IECs, ILECs, Satellite, Wireless, and Industry Services and Consulting entities in order to promote Emergency Preparedness and Disaster Recovery throughout the United States during and following events causing the disruption of communications services.
Gordon Barber March 14, 2003

15. Recommendation NRIC VI-1D-02
The federal government should support an outreach program to expand awareness and use of NCS priority services including Telecommunication Service Priority (TSP), Government Emergency Telecommunications Service (GETS), Wireless Priority Service (WPS), Shared Resources HF Radio Network (SHARES) and Telecommunications Electric Priority (TESP), by State and Local Organizations, including Public Safety entities, as well as applicable private sector organizations.
Gordon Barber March 14, 2003

16. Issues / Status From September 13 Council Meeting
Cost recovery for implementation of Best Practices
First Responder Status
Documented Requirements for access to Disaster Areas by communications personnel restoring service
Requests for proprietary information
Need to expand focus to other utilities
Gordon Barber March 14, 2003

17. Questions?
Gordon Barber March 14, 2003