1. Principles of Management
Introduction to management

2. Why are Managers Important?
Managers identify critical issues and form responses
Create and coordinate systems to get things done
Manager/employee relationship drives loyalty
Managers affect financial performance

3. Who are Managers? Where Do They Work?
Coordinate and oversee work of other people
Line/middle/senior management
Managers work in organizations
Purpose
People
Structure

4. All lead to… achieving the organization’s purpose
Functions of Managers
Planning: set goals and establish strategies
Organizing: what/how/who for activities
Leading: work with people towards goals
Controlling: monitor, evaluate, correct
All lead to… achieving the organization’s purpose

5. Roles of Managers Interpersonal: figurehead and leader
Informational: collect and share information
Decisional
Entrepreneur
Problem solver
Resource allocator
Negotiator

6. Skills of Managers Technical Human Conceptual
Job-specific knowledge and techniques
Line managers
Human
Ability to work well with others
Middle managers
Conceptual
Understanding complex situations
Senior managers

7. Efficiency vs. Effectiveness
Efficiency: maximum output from minimum inputs
Effectiveness: successfully achieving organizational goals

8. Changes in Management Global uncertainties Changing workplaces Ethics
Risk management
Technology
Customer service focus
Innovation
Sustainability

9. Why Study Management? Universality of management
Companies
Government
NGOs
Work reality: manage or be managed
Understand challenges and rewards of management

10. History of Management Classical approach
Scientific principles to create efficiency
Bureaucracy is ideal organizational structure
Behavioral approach: focus on people
Quantitative approach: statistics and optimization
Contemporary approaches
Systems approach: focus on interdependency
Contingency approach: each organization is different