Download presentation
Presentation is loading. Please wait.
Published byMorris Hicks Modified over 6 years ago
1
Communication Why do we need to communicate? To survive
Why is this hard? What you mean to say 2. What you actually say 3. What the other person hears 4. What the other person thinks they hear 5.What the other person says 6. What you think the other person said Why do we need to communicate? To survive For relationships What is communication? Process of conveying feelings, attitudes, acts, beliefs and ideas
2
communication process
The Idea Encoding Transmission Receiving Decoding Understanding Feedback Noise External Internal
3
One Way Communication Two way communication
Key element is feedback: helps communication, develop relationships and people to work together Or Passive listening because there is no verbal feedback Two way communication
4
Nonverbal Communication
Can relate to the verbal message in 3 ways: It can reinforce the verbal message It can replace the verbal message It can contradict the verbal message
5
Nonverbal Communication
Facial Expressions Vocal Qualities Gestures Touching Personal Space
6
More Nonverbal Communication
Distances Intimate distance: 18” Personal Distance: 18” - 4’ Social Distance: 4’ – 12’ Public Distance: 12’ + Physical Environment Clothing Silence
7
Semantics Assumptions Emotional Phrases Verbal Communication
You wouldn’t understand, After all I’ve done for you, You wouldn’t do that if you really cared about me, When I was your age…
8
Gender Males: status and independence Females: Connection and intimacy
Communication: both genders could adapt some of the othes style
9
Listening Ignoring Pretending Selective Attentive Empathetic Listening
Much more than hearing and seeing: an active process. Most often, 75% of communication is ignored, misunderstood or forgotten Ignoring Pretending Selective Attentive Empathetic Listening
10
Responding Judging Criticizing Behavior instead of personalities
No “you” messages Observations instead of judgments Don’t do it when angry or upset Don’t give advice Advising Interpreting Supporting Questioning Understanding
11
Active Listening Posture
Open ended questions: What, where, when, how, etc? Close ended questions: Answered with yes or no Minimal Encourages Reflective Responses
12
Celebrity Listening Activity
Brad Pitt
13
Other Listening Activity
16
Questioning Activity Tell your group members:
The best thing that happened to me in 2008 happened at the_____ (location). Ask 10 open ended questions to learn what happened. When, who were you with, what were you wearing, etc. [You cannot ask “What happened?] Then switch to, “The worst thing that happened to me in 2008 was at the____ . This time use 10 close ended questions to find out more. Yes / No questions Were you swimming at the time? Were you with your sibling? Were you with your boyfriend/girlfriend? Etc.
18
THE END
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.