1. Maximizing Efficiency in an Ever-Changing Environment
Brian Hill, President, General Revenue Corporation
FABSAA Annual Conference 2018
Daytona Beach, Florida

2. Agenda Part I- How to identify areas of optimization
Part II- How to properly communicate change
Part III- Change is here! Ai and Machine Learning

3. Experience working with leading world class organizations

4. Change surpasses socioeconomics

5. Part I: How to identify areas of optimization

6. Everyone wants to be better at their job.
How to identify areas of optimization
“Fresh Eyes”
If you have direct reports- spend time doing their job
Survey the staff- ‘What could/should we be better at’?
Everyone wants to be better at their job.

7. DON’T STOP ASKING QUESTIONS
How to identify areas of optimization
DON’T STOP ASKING QUESTIONS
From the very beginning of a process to the end, you must continually probe to ensure you’re operating at maximum efficiency

8. How to identify areas of optimization
Opportunities are categorized into 4 areas:
Over-production
Waiting (for people, equipment, paperwork, etc.)
Transporting (between processes)
Defects

9. Implementing change Analyze the change: Is it minimal? Is it drastic?
Who is impacted?
How about complexity level?
If your proposal is a high level of complexity, a GANTT chart can be your best friend and hold all parties accountable.

10. GANTT chart example

11. Part II: How to properly communicate change

12. Communicating change-the 1st reaction

13. Communicating change-the 2nd reaction

14. Communicating change-Be a goose!
VS.

15. Communicating change-Be a goose!
Share a common goal: As each goose flaps its wings it creates “uplift”. By flying in a V-formation, the whole flock achieves a 70% greater flying range than if each bird flew alone.
Increasing visibility: Flying in a V-formation
increases the visibility as every goose can see what’s
happening in front of them.
Empowering others to lead: When the lead goose in the
front gets tired, it rotates back into the formation and allows another goose to take the leadership position

16. Communicating change-Be a goose!
Always recognizing great work: The geese honk to recognize each other and encourage those up front to keep up their speed.
Offering support in challenging times: When a goose gets sick or wounded, two geese drop out of formation and follow it down to help and protect it. They stay with it until it dies or is able to fly again. Then, they launch out with another formation or catch up with the flock.

17. Will everyone be onboard?
Give people multiple opportunities to share concerns, ask questions, and offer ideas, and make following up with answers and updates a top priority
WIIFM- use this to your advantage
Last resort- Bus method

18. Part III: Change is here! Ai and Machine Learning

19. Definitions
Ai = Artificial Intelligence is the concept of machines being able to carry out tasks in a way that we would consider “smart”
ML = Machine Learning, is the practice of using algorithms to parse data, analyze it, and then make a determination or prediction.
(Think Tesla, Alexa, etc.)
90% of the worlds data has been created in the last 2 years!

20. Ai and you today National Basketball Association (NBA) Retail stores
In all 29 NBA arenas, a company called Stats uses a six-camera rig, recording data 25 times per second, to track the position of the ball and each player
Data pulls in reports offering details such as: what part of a basketball a player touches, a player's speed during a play, and how close defenders get to other players during a game
Retail stores
Regularly track demographic and biometric data like age, gender, and mood just from reading faces of customers on video cameras
Can’t pull social media information because networks like Facebook and LinkedIn don't allow that kind of third-party access to their systems (but they’re trying)

21. How could Ai impact your institution?
If you have ever sent s, texts or instant messages to
your students to answer questions, could those be automated?

22. How could Ai impact your institution?
What if AI could predict a student’s propensity to drop out of school while the applicant was registering for the next semester?

23. Encourage creative thinking- never stop innovating!

24. What about you and your institution?
What do your campus operations look like in 5 years? 10 years?
What does your specific job function look like in 5 or 10 years?
Finally, what are you going to do about it?

25. A cautionary tale