1. Learn to Lead Chapter 6 SNCOA
The Human Element
Learn to Lead Chapter 6
SNCOA

2. Summary Personality Motivation and Behavior Conflict
Leading in a Diverse Society

3. Why do you need to understand someone’s personality as a leader?

4. Personality
Personality is the sum of thoughts, feelings, and behaviors that make someone unique.

5. Nature vs. Nurture Inborn qualities Law of genetics
Leaders cannot change human nature
Personal experiences
Born a blank slate
Leaders can effect the environment

6. Birth Order Theory
Firstborn child leader
Youngest child rebellious; forever the baby
Middle child unappreciated
Only child dependent; spoiled
Birth order theory contends that a person’s rank within their family can have an effect on their personality and intelligence.

7. Charisma “It’s an invisible energy with visible effects” The X factor
Heroic
Bigger-than-life
“Profound emotional effect”

8. Exploring Self-Perception

9. Myers-Briggs Type Indicator
E – Extroverts
S – Sensors
T – Thinkers
J - Judgers
I – Introverts
N – Intuitives
F – Feelers
P – Perceivers

10. 16 Personality Types

11. Motivation And Behavior
People are motivated by unfulfilled needs
Fulfill those needs, mission will succeed
What are some methods you use to motivate?

12. Maslow’s Hierarchy Of Needs

13. Hawthorne Studies “The discovery of human beings in the workplace”
If leaders pay attention, mission improves
Need to feel appreciated

14. Classical Conditioning
People associate a stimulus with a reflex
Stimulus – thing/event that evokes activity
Reflex – an unconscious reaction
Praise reinforces action
Praise can become routine and lose ability to motivate
It is TOO SIMPLE for people

15. Classical Conditioning Cont.
Four ways to change behavior:
Positive reinforcement
Negative reinforcement
Punishment
Extinction

16. Milgram Experiment Obedience to authority is powerful motivator
Leader knows best
Duty-bound to obey authority
Leaders bear responsibility for subordinates

17. Conflict
A disagreement where individuals perceive a threat to their needs, interests, or concerns

18. The Inevitability Of Conflict
It is inevitable, combat is not
Learn to avoid AND overcome
Every relationship will have conflict
Leadership is an intentional act

19. Defense Mechanisms
Protects from psychological injury; anxiety, stress, pressure
It is natural
It is largely unconscious
It changes the way reality is viewed
It can become habit forming

20. Defense Mechanisms Displacement Projection Rationalization
Intellectualization
Denial
Suppression
Withdrawal

21. The Leader’s Role In Managing Conflict
It prevents the mission from being accomplished
Possible outcomes:
Win/win
Win/lose OR lose/win
Lose/lose
Leader has duty to intervene

22. Managing Conflict Cont.
Avoidance
Denial
Suppression & Smoothing
Compromise
Zero-sum game
Mediation

23. Managing Conflict Process
Set a positive tone
Be mindful of appearances
Allow the first person to talk
Allow the second person to talk
Summarize your understanding of the conflict
Begin the interview stage
Ask each person how the conflict can be resolved
Ask each individual to make concessions
Aim for a consensus
Conclude

24. Managing Conflict Process
Be fair
Listen
Find best possible solution
End positively

25. Leading In A Diverse Society
As a leader, why would accepting diversity be important?

26. Diversity In The Military And CAP
Diversity is the greatest strength of our Air Force
CAP was founded upon a commitment to diversity

27. Prejudice, Hatred, And The Leader
Prejudice – pre-judging someone
Harassment – unwelcomed behavior
Retaliation – seeking revenge against someone who objects to harassment
Hateful feelings can lead to hateful actions

28. Fives Ways To Fight Hate
Rise up
Pull together
Speak out
Support the victims
Teach tolerance

29. Summary Personality Motivation and Behavior Conflict
Leading in a Diverse Society

30. Questions?