1. Healthcare for Children SIPOC
Process Description
Reducing the throughput time for a Saturday Flu Shot Clinic October 1 – January 30
Suppliers
Inputs
Process
Outputs
Customers
Mailings
Mailings from office Flu season shots are now available
Mail fliers to established patients
Established appointment
Children patients
Phone lines
Request for shots
Patient calls
Children and families
Front desk registration
Initial registration
Verify insurance charge copay
Insured patient
Patient and nurse
Nurse
Administers a shot
Administers shots performs blood pressure checks
Shot given
Doctor
Education on the shot and exam
Physical examination and health verification
Health status verified
Medical practice
Billing
Sends bill for services
Input CPT coding for billing
Bill is sent to patient
Insurance
Verify coverage based on CPT codes
Bill is sent to insurance
Medical practice and patient
Tracking
Quality assurance
Epidemiology and tracking
Number of shots given and number of flu cases monitored
Patients