3. Leverage the virtual team using Oracle Support Communities
Phil Dixon
Director Service Automation Product Management
Global Customer Support October, 2018

4. Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

5. The Future of Communities
Popularity and use of Communities as a Support channel has grown significantly from 28% in 2017 to 52% in 2018 and becoming one of the top channels (behind only Third Party Search, Self-Service and Chat).
Source: TSIA Support Services: Creating the Differentiated Support Experience Customers Now Expect

6. The Best Place to get Answers to your Questions
Integrated: Fully integrated with the My Oracle Support and Cloud Support portals for seamless search and quick, easy navigation
92%
Responsive: More than 92% of user questions are answered by people or other resources found within the Community
400K+ Threads; in 30 days:
111K+ Logged in/Viewed
4K Participated (existing content)
2K+ Contributed (created new threads)
Engaged: 400k+ threads available to leverage; more than 111k people have logged in, viewed, or contributed content (30 day period)
Accessible: >95% MOSC Community content is searchable on the Internet through the web browser of your choice

7. Accessible Content

8. Enhanced Customer Rewards Program
Launched in September 2018
Most Valued Contributor (MVC) status is awarded yearly to the top customer contributors
Benefits include:
Exclusive My Oracle Support Community badge and icon/avatar
Access to digital/open badging that is usable in other forums (LinkedIn, Facebook, etc.)
A special MVC welcome gift
Rewards for Rising Customer Standouts as they grow their Community reputations
Enhanced Reputation Certificate program with upgraded rewards for achieving “Master” or higher status

9. Thank You! Questions?