1. Industry Controlled Other Party Aerospace Auditor Expectations Kristy Heffernan Director - Quality Integrated Defense Systems The Boeing Company

2. Expectations Suppliers:
100% first pass quality – Get it right the first time, every time and on time.
Continual Improvement – Always look for ways to improve performance
Customer Focus – Be aware of and meeting Boeing unique requirements.
Compliance – Ensure compliance with all FAA and DoD requirements.
Aerospace Auditors
Competency – Auditors should be knowledgeable, competent and know their limitations.
Communicate – Complete accurate reporting, be aware of OASIS feedback issues and discuss with clients, know when to ask questions.
Customers – Be aware of customer requirements that should be embedded within clients quality management systems.
Performance – Focus on organizational performance at each surveillance, increase surveillance for poor performing suppliers
Improvement – Document findings in a way that drives the right behavior and systemic corrective action
Discuss Supplier and Auditor expectations.
Auditors must be competent excellent communicators, understand who their end item customer is (OEMs that recognize certs) and that we should continually focus on client performance. Note: Client and Supplier are one in the same.

3. ICOP Improvements
The negative perception regarding our ICOP process is being reversed.
Soft grading concerns are being addressed.
9101 audit reports have improved.
We are working together to identify opportunities for improvement.
OASIS Feedback process is working.
Provide positive feedback to the auditors. There are things that are working. Our DCMA/ NASA customer and FAA regulators have increased confidence in this process.

4. Additional Opportunities for Improvement
Effective Documentation of Findings – Document findings in a way that drive root cause analysis and systemic corrective action and not quick fixes
Corrective Action – Effective 5 part corrective action, including clear root cause, correction and action to prevent reoccurrence. Ensure effective implementation via timely verification.
OASIS Administration – Data entry accuracy, timeliness and expired certifications continue to be a problem.
Organization effectiveness – Audit for more than just existence. Look for adequacy and effectiveness.
Customer Requirements – Ensure clients have addressed customer requirements within their QMS. (e.g., AS9102 FAI)
Depth of Audits - No surface skimming. Ensure sufficient audit samples from all customers with coverage for all work shifts..
Auditor Competence – CB Management must have processes to evaluate auditor competence and effective technical review of audit packages prior to cert decision.
Highlight key areas that need improvement and focus during CB audits.

5. Summary
The Boeing Company supports and advocates the use of the ICOP certification process.
You can make a difference!
“Working Together” we can continue to improve.
If assistance is needed contact our Boeing Oversight Team:
Boeing Oversight Representatives
Provide a positive summary that recognizes that improvements have been made but opportunities still exist.