1. KYOCERA DOCUMENT SOLUTIONS IN partnership.
Your name
Your role
Presentation title
21/11/2018

2. STRENGTH AND SCALE The KYOCERA Group in numbers Established 1959
Annual turnover of £11 billion
66,000+ employees
Incorporates 208 companies
Presentation title
21/11/2018
Presentation title
21/11/2018

3. innovation through diversity
Document solutions
Fine ceramic components
Semi conductor components
Electronic devices
Semi conductor components
Applied ceramic components
Various businesses
Research & development
Presentation title
21/11/2018
Presentation title
21/11/2018

4. KYOCERA DOCUMENT SOLUTIONS
Net sales £1.9 billion
15,066 employees
Incorporates 77 companies
(year ending March 2012)
Solutions:
Presentation title
21/11/2018
Presentation title
21/11/2018

5. Global reach Single point of contact: 147 countries in EMEA
47 in the Americas
41 in APAC
Supported by a unified:
Service portfolio
ITIL service delivery
Pre-sales consultancy
Project management approach
Presentation title
21/11/2018
Presentation title
21/11/2018

6. Bucking the trend Laser printer and MFP market declined by -11.7%
KYOCERA growth 5.9%
Total colour laser printer market declined by -25%
KYOCERA growth 6%
Total laser A3 MFP market declined by 0%
KYOCERA growth 18%
Total colour laser A3 MFP market declined by -6%
KYOCERA growth 42%
IDC Data CY12
Presentation title
21/11/2018
Presentation title
21/11/2018

7. Simple formula for success
Ethos
People
&
Processes
Hardware & Software
Presentation title
21/11/2018
Presentation title
21/11/2018

8. Simple formula for success
Ethos
People
&
Processes
Hardware & Software
Presentation title
21/11/2018
Presentation title
21/11/2018

9. Hardware range
Extensive expertise in document management - hardware, software and services
One of the broadest hardware portfolios on the market
HyPAS development platform
ECOSYS technology
21/11/2018
Presentation title
21/11/2018

10. Ecosys unique technology
ECOSYS is ECOnomy: Using our extensive ceramics know-how, we′ve developed components that literally last a lifetime. Only the toner needs to be replaced. Therefore ECOSYS systems offer the lowest TCO in almost every device class.
ECOSYS is ECOlogy: Toner waste is reduced by 75%. 30% fewer CO2 emissions released in the drum production.
ECOSYS is SYStem printing: A common system platform using common controllers and drivers makes network integration easier. IT administration costs are significantly reduced.
21/11/2018
Presentation title
21/11/2018

11. reliability to depend on
21/11/2018
Presentation title
21/11/2018

12. Typical print & document costs
IT infrastructure
Network; application programming and maintenance; software and licensing
Visible hard costs
Hardware; consumables; maintenance; paper and power
Administration, purchasing, and facilities
Facilities costs; product/service acquisition processes; contract and billing processes; internal service delivery
IT support
End user; device management; output management; network management; deployment , configuration & upgrades
10% 5%
Source - All Associates Group
Presentation title
21/11/2018
Presentation title
21/11/2018

13. Typical print & document costs
IT infrastructure
Network; application programming and maintenance; software and licensing
Visible hard costs
Hardware; consumables; maintenance; paper and power
Administration, purchasing, and facilities
Facilities costs; product/service acquisition processes; contract and billing processes; internal service delivery
IT support
End user; device management; output management; network management; deployment , configuration & upgrades
10% 5%
End-user time
Computer interaction; output equipment interaction; preparation, collection, and finishing; problems, errors, and mistakes
28%
Source - All Associates Group
Presentation title
21/11/2018
Presentation title
21/11/2018

14. Typical print & document costs
IT infrastructure
Network; application programming and maintenance; software and licensing
Visible hard costs
Hardware; consumables; maintenance; paper and power
Administration, purchasing, and facilities
Facilities costs; product/service acquisition processes; contract and billing processes; internal service delivery
IT support
End user; device management; output management; network management; deployment , configuration & upgrades
47%
Document management
Document storage and archival; document retrieval; document distribution; document capture and indexing
10% 5%
End-user time
Computer interaction; output equipment interaction; preparation, collection, and finishing; problems, errors, and mistakes
28%
Source - All Associates Group
Presentation title
21/11/2018
Presentation title
21/11/2018

15. Solutions portfolio Basic print services Managed document services
10% 5%
Managed document services
47%
Managed print services
28%
Source - All Associates Group
Presentation title
21/11/2018
Presentation title
21/11/2018

16. Solutions portfolio BPS MPS MDS Benefits How Solutions Cost reduction
Increased availability
Free up IT resource
Cost control
Increased productivity
Compliance & Security
Increase efficiency
Customer service
Collaboration / innovation
How
Optimised fleet
Proactive device management
Fleet utilisation information
Unified SLAs & contracts
Rules, routing & budgets
Security solutions
Follow me printing
HYPAS
Input /Digitisation
Throughput
Storage / Indexing
Retrieval / Output
Solutions
Presentation title
21/11/2018

17. in Summary Ethos People & Processes Hardware & Software
Complete hardware range and a versatile software platform for the creation of policy-driven document management solutions.
Presentation title
21/11/2018
Presentation title
21/11/2018

18. Simple formula for success
Ethos
People
&
Processes
Hardware & Software
Complete hardware range and a versatile software platform for the creation of policy-driven document management solutions.
Presentation title
21/11/2018
Presentation title
21/11/2018

19. We dont have a service department
WE′RE A SERVICE COMPANY.
KYOCERA Customer Services
Service catalogue
CSD 42% of KYOCERA UK
ITIL aligned
Management information
Proactive problem management
Client services
Customisation services
Service delivery managers
Professional services
Solutions architects
Training services
Project management
Presentation title
21/11/2018
Presentation title
21/11/2018

20. Our support strUCture
Proactive Incident Management ensures issues don’t become problems
Through Proactive Management uptime is maximised
Quick response to field support requests and service level requirements
Customer focused, flexible and responsive support team
Presentation title
21/11/2018

21. Approach TO MDS To understand:
Assets (copiers, printers, MFPs, scanners, fax, etc)
Equipment costs
Service maintenance costs
Running costs (consumables - toner, ink, paper, parts)
Throughputs and seasonal changes
Locations (by user, department, floor etc.)
Usage and document types
Cost and environmental base lining
Assess
Design
Implement
Manage
Optimise
Print Assessment
Presentation title
21/11/2018
Presentation title
21/11/2018

22. Print fleet optimisation
Approach TO MDS
To design:
Optimized fleet (copiers, printers, MFPs, etc)
Governance and security
Financial optimization
Fleet management ( software, support structure, SLAs)
Creation of a unitfied print policy
Implementation plan
Assess
Design
Implement
Manage
Optimise
Management tools
Service optimisation
Print assessment
Print fleet optimisation
Presentation title
21/11/2018
Presentation title
21/11/2018

23. Print fleet optimisation
Approach TO MDS
Hassle free implementation:
Fleet migration and customization
On site ‘how to use’ tools
Dedicated PRINCE2 project management
Change management
Proof of concept and pilot (if required)
Testing
End user and IT training
Decommission & disposal of equipment
Training
Assess
Design
Implement
Manage
Optimise
Management tools
Project management
Service optimisation
Customisation
Print assessment
Print fleet optimisation
H/w & s/w installation
Presentation title
21/11/2018
Presentation title
21/11/2018

24. Approach TO MDS Ongoing management:
Ensuring the service is provided as designed.
Automated alerting, consumable replenishment and reporting.
Monthly bespoke management information reporting.
Maintenance of asset register, IMAC/D and device histories.
Named account team & KSN local support
Problem and incident management
Regional technical management & solutions architects for escalation
Flexible financing and billing structure
Asset management
Service reporting
Training
IMAC/D
Assess
Design
Implement
Manage
Optimise
Management tools
Project management
Consumables management
Service optimisation
Break fix and support
Customisation
Print assessment
Print fleet optimisation
H/w & s/w installation
Service Delivery Manager
Presentation title
21/11/2018
Presentation title
21/11/2018

25. Approach TO MDS Optimisation:
Ensuring the service is reviewed for improvement, and business changes
Management of improvement projects
Asset management
Service reporting
Training
IMAC/D
Assess
Design
Implement
Manage
Optimise
Management tools
Project management
Consumables management
Service optimisation
Break fix and support
Change management
Customisation
Print assessment
Print fleet optimisation
H/w & s/w installation
Service Delivery Manager
Optimisation planning
Presentation title
21/11/2018
Presentation title
21/11/2018

26. Approach TO MDS Same process for document workflow
Identify business issues
Document processes
Review h/w & s/w functionality required
Optimise processes
Implement and train
Include in ongoing management
Asset management
Service reporting
Document workflow optimistion
Training
IMAC/D
Assess
Design
Implement
Manage
Optimise
Management tools
Project management
Consumables management
Document workflow assessment
Service optimisation
Break fix and support
PIP management
Customisation
Print assessment
Print fleet optimisation
H/w & s/w installation
Service Delivery Manager
Optimisation planning
Presentation title
21/11/2018
Presentation title
21/11/2018

27. In summary Ethos People & Processes
Hardware & Software
We combine expert support with unique dealer partnerships to offer unprecedented levels of service
Complete hardware range and a versatile software platform for the creation of policy-driven document management solutions.
Presentation title
21/11/2018
Presentation title
21/11/2018

28. Simple formula for success
Ethos
People
&
Processes
Hardware & Software
We combine expert support with unique dealer partnerships to offer unprecedented levels of service
Complete hardware range and a versatile software platform for the creation of policy-driven document management solutions.
Presentation title
21/11/2018
Presentation title
21/11/2018

29. CAN-DO Culture
Presentation title
21/11/2018

30. Culture IN practice Great customer satisfaction
Some of the practical things we do
To ensure the whole company understands how …..
….to ensure great customer satisfaction
Employee training
Expectations
Personal measures
Monthly company meetings
Great customer satisfaction
Company updates
4 C’s
Awareness
Culture workshops
Presentation title
21/11/2018

31. In summary
Ethos
People
&
Processes
Hardware & Software
We’re a conscious company built on strong ideas that inform everything we do.
We combine expert support with unique dealer partnerships to offer unprecedented levels of service
Complete hardware range and a versatile software platform for the creation of policy-driven document management solutions
Presentation title
21/11/2018
Presentation title
21/11/2018

32. In Summary
Ethos
People
&
Processes
Hardware & Software
We’re a conscious company built on strong ideas that inform everything we do.
We combine expert support with unique dealer partnerships to offer unprecedented levels of service
Complete hardware range and a versatile software platform for the creation of policy-driven document management solutions
Presentation title
21/11/2018
Presentation title
21/11/2018

33. In partnership for you
The next set of slides (for you to create) should relate to the specific dealer partnership, client offering etc…….

34. Working in partnership
Partner name
Trusted provider
Call handling
Technical support
Account management
Management information
Experience
Partnerships
KYOCERA
Reliable, cost effective, easy to use hardware
Consistent driver / leading application integration
Software focused on client requirements
Business focused on supporting partners and their clients
Experienced technical staff to support Dealer engineers
Support routes to the manufacturer for fast problem resolution and customisation
Global presence
Put logos of joint clients here
Presentation title
21/11/2018
Presentation title
21/11/2018

35. Thank you for your Time
Presentation title
21/11/2018