1. The ROI of Enterprise Search:
Increase Revenue,
Reduce Cost, Reduce Risk
Robert Tennant
CEO, Recommind
Gilbane Conference, November 2007

2. Recommind Background What we do How we do it Who we are
Enterprise-class search, categorization and eDiscovery systems for organizations with large, dynamic information environments
Recognized leader in the legal industry; also strong in media and pharma
Rapidly growing leadership position amongst financial, energy, healthcare and government
How we do it
Award winning, patented, concept-based search platform provides the industry’s most accurate and automated search results
Focus on using sophisticated search and categorization technology to address specific, critical business issues
Who we are
Based in San Francisco with offices in New York, Chicago, Atlanta, London and Bonn
Founded 2000; privately held, profitable

3. Representative Customers

4. Addressing the Most Pressing Information Management Problems of Large Organizations

5. Users Are Lost in Information Overload
Expertise
Legal Holds
Enterprise Search ?
Intranet
Collaboration System
File Shares
Records Management
Document Management
Content Management
Time Tracking
CRM 5

6. Pfizer Makes Key Investment in its Information Architecture
Fortune 39
Revenues: $50 Billion+
Employees: 100,000
Worldwide Offices: 100+
Deploying MindServer Legal Enterprise Search & Projects & Expertise
Ties into Senior Management Initiative to improve efficiencies in the office of the Corporate Counsel
Connecting multiple information systems holding both unstructured and structured information (e.g. Documentum, File Shares, Notes, etc)
“ Pfizer needs to improve its information architecture if it is to be able to continue to scale and improve its business. Organizing and finding the information people need in the organization is no longer an option, it is a requirement that can not be ignored.”
- Senior Management, Pfizer

7. Novartis Implements RADAR For Their Information ‘Cockpit’
Fortune 168
Revenues: $37 Billion+
Employees: 100,000+
Worldwide Offices: 140+
Deploying MindServer Enterprise Search & Projects & Expertise
Realization of Knowledge Management initiative to build virtual teams to work together efficiently and effectively across offices
Connecting 13 different internal information systems (intranets, Documentum, Notes, file shares, etc) and 14 external for-fee and free sources (including Allen & Overy, PLC, and the FDA)
“ The most important benefit Recommind delivers is easy access to existing information that users were unaware existed.”
- Head of Information Management, Novartis

8. Morrison & Foerster Connects It All With MindServer
AM Law 25
Revenues: $750 Million +
Employees: 3,000
Worldwide Offices: 15 +
First Firm to Deploy Projects & Expertise Across Firm
Indexed Document Management System, HR Databases, Matter
Databases, Elite Information, Precedent Library, ….
Latest roll out includes Interaction (CRM), FileSurf (Records), and
Portal (SharePoint)
“Sharing knowledge across our distributed firm is imperative for our ability to scale and succeed as a global firm”
- Oz Benamram
Director of Knowledge Management

9. Where Is The Value of Information Access (In this Use Case)?
Enterprise Search
Productivity and lower frustration from being able to find things
Business Intelligence
Understanding customer needs
Understanding internal projects and expenses
Expertise Identification
Understanding internal expertise/resources
Understanding who customers are and what is being done for them
Litigation/Legal Hold
Legal compliance – required by FRCP
management
For legal compliance, for productivity, for collaboration
E-Discovery
For substantively lower legal bills

10. Accessing Information
Enterprise Search
Expertise Identification
Global Client Analysis
Business Intelligence
Litigation/Legal Hold 10

11. Search Results

12. Filtering Results

13. Document View

14. People Results

15. Person View

16. Customer Results

17. Contact Results

18. Project View

19. Value to the Organization
“Soft Costs”
Productivity Gain:
25% of Junior lawyer time is spent searching (25% of which is wasted time)
 Lost productivity ~= $7.8M annually
Revenue Gain:
Finding information that otherwise wouldn’t be found
Priceless (at least $1M annually of business otherwise lost)
“Hard Costs”
$2.5M annually of actual recorded revenue is written off as a result of inefficient search
Other hard costs: actual staff reduced, etc.

20. Organizing Information
Filing
Organization
Preservation
Collaboration 20

21. Automated/Suggested Filing - Incoming

22. Automated/Suggested Filing – Outgoing

23. View By Month, Contact, Frequency

24. Value to the Organization
“Soft Costs”
Productivity Gain:
New project team members take significantly less time to come up to speed.
~= $ 3-4M in productivity recovered
Revenue Gain:
Finding information that otherwise wouldn’t be found
Priceless
“Hard Costs”
Secretarial pool is now 17% smaller  $2.5M in annual savings

25. Managing Risk Next Generation e-Discovery Document Review
Categorization & Analysis 25

26. Screenshot

27. Value to Organization
US companies face huge amounts of litigation — $1 billion-plus companies average 556 lawsuits each
On average 50-60% of those require retrieval of electronic data
Legal Hold
The average litigation hold/retrieval at a typical company costs that organization $35,000 (some are much more expensive (Intel))
The math: 278 x 35,000 = $9.7M annually
E-Discovery Production/Review
Can range up to $5-10M a production!
Not just eDiscovery costs: Judgments and fines:
$1.4 billion, $253 million, and $29.2 million…..
Takeaways?
Talk to your legal department!!

28. Questions?
Thank you for joining us, we will now answer questions from the participants.
Three questions if needed:
Can the software pieces function separately or are they interdependent?
What is the licensing structure for the product?
Can you search any type of database? What type of connection is required?