1. Successful Non-Profit Program Leadership - It's Possible!

2. Who are we? Amanda Smith, Psy.D. Selena Milles, LPA, EIS-FQ
Chief Psychologist, DDP Behavior Services
Selena Milles, LPA, EIS-FQ
Program Director for the Early Childhood Intervention (ECI) program

3. Objectives
Leaders will be exposed to a foundational template of Why for leading .
Leaders will be exposed to strategies that will develop and build Trust within their programs.
Leaders will be exposed to strategies that will improve team Performance and Productivity.

4. Leadership Fable or Fact Pop Quiz!

5. Let’s share about our experiences in which we felt we were in a work-environment in which the Leadership was not effective.
What was that like?
How did it impact the work environment?
If it was in a non-profit setting, how did that impact your bottom line?

6. What Leadership Isn’t Power Control Position Doing everything yourself
Having all the answers
Taking all the credit
Never failing

7. "If your actions inspire others to dream more, learn more, do more, and become more, you are a leader."​
                                                         ~John Quincy Adams

8. Understanding the “Why” of Leadership
Vision – Where are we going?
Culture – Why are we going there?
Direction – How are we going to get there? 

9. Let’s look at an example:
Vision- Where?
We want to be a Program that assures families with young children with developmental delays have the resources and support they need to reach their goals. 
Culture – Why? 
We believe that all families, with the necessary supports and resources, can enhance their children’s learning and development
Direction - How?
We are going to exercise stewardship of the resources we have
We are going to feed our passion 
We are going to maintain our focus 
We are going to be accountable when we fall short
We are going to celebrate our accomplishments
Let’s look at an example: 
Do you have this? Is it clear and understandable to your team?

10. Why This is Essential for Non-Profit Environments
Must still compete with for-profit agencies for services
Ever-changing climate
More requirements and less resources
Without a foundation of leadership, long-term success and sustainability is bleak

11. Trust What happens when a team doesn’t have trust?
Team Members don’t feel safe
Team Members become cynical
Team Members begin to make decisions that protect themselves

12. Trust Trust is a feeling, like loyalty You can’t teach trust
Trust has to evolve
Series of actions to prove you’re worth of trust
How?
Committed Leadership
Circle of safety for mistakes, difficult conversations (feedback), asking for help, using each other’s strengths for the team’s Vision, Culture, and Direction
Leadership is not a position or a title. It is action and example.

13. Trust – Committed Leadership
Leadership by Example 
Commitment to Vision, Culture, & Direction
Ambition to ask and desire, "What's Next?"
Journey of Excellence 
Transparent with Boundaries 
Acknowledgement of mistakes
Seeker of feedback and solutions
Curious of team's strengths and needs
Consistent to Build Circle of Safety 

14. Performance & Productivity
Performance and Productivity expectations should be able to clearly point back to the Vision, Culture, and Direction of your Agency/Program/Team
Qualitative Performance Measures
Quantitative Productivity Measures

15. Performance & Productivity
Example: Dress Code
Present to be perceived as professionals of quality level of services
Example: Direct- Service Productivity Benchmark
Delivery of services committed to provide
Meeting the needs of individuals served

16. Performance & Productivity
Other ideas we have implemented/encouraged:
Consistent team meetings (protected team time)
Consistent team/division trainings (individual teams and entire IDD division)
Team/division activities
Sunshine Committee
Team potlucks
Division celebrations
Recognizing outstanding staff members

17. Wrap up Why Vision Culture Direction Trust Committed Leadership
Performance & Productivity
Qualitative
Quantitative

18. Q & A