1. 5 Main causes/drivers of change
Draw Diagram –
Technology Developments
Competition – new entrants, larger companies
Law & Economic Variables - Recession, interest rates EU Laws.
Customers –more educated (Fashion & Tastes)
Employees Recruitment – more demanding/ educated -difficult to get skilled staff
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2. Be Prepared!!
Marketplace – pay attention to market trends, customer tastes and needs
Competitors – Monitor them, be ready to respond, new products & lower prices
Technology – up to date, invest, Facebook (500m)& Twitter (200m)(social media)
Book pg 174
Costs – labour costs down, downsizing, outsource
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3. Changing Role of Management Style
Leader – instead of bosses, direct not tell
Coach – career development, personal development
Resource Provider – keep staff happy and motivated
Facilitator – delegate, experience
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4. Benefits of Empowerment
Quality of work improves
Increased initiative (intrapreneurial skills)
Increased motivation
Reduced Absenteeism
Coping with change
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5. Change Management Book pg 165
5 Key elements for success: Communicate, Facilitator(Theory Y), Empower (Motivate), Teamwork (Matrix), Quality (TQM)!!!
environment-affects-business.html
NB**Trust, train, little change, reward, real decisions
Book pg 165
Plan long-term broadly - a sound strategic vision, not a specific detailed plan (the latter is impossible to predict reliably). Detailed five years plans are out of date two weeks after they are written.
Establish forums and communicating methods to enable immediate review and decision-making.
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6. Participation of interested people is essential
Participation of interested people is essential. This enables their input to be gained, their approval and commitment to be secured, and automatically takes care of communicating the actions and expectations.
Empower people to make decisions at a local operating level - delegate responsibility and power as much as possible .
Encourage, enable and develop capable people to be active in other areas of the organization via 'virtual teams' and 'matrix management'.
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7. Scrutinise and optimise ICT systems to enable effective information management and key activity team-working.
Use workshops as a vehicle to review priorities, agree broad medium-to-long-term vision and aims, and to agree short term action plans and implementation method and accountabilities.
Adjust recruitment, training and development to accelerate the development of people who contribute positively to a culture of empowered dynamism.
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8. Activities Facebook & Twitter (case – technology) Casestudy – new book
Workbook
2008 exam Q 5 (6)
Q in book
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