1. Litcham Health Centre In-House Patient Survey

2. When telephoning the practice between 8:30am and 9.00am for an appointment on the day were you offered an appointment? YesNo 238

3. Is it important that you see a specific doctor every time you come to the practice? YesNo 1829

4. If you are willing to see any doctor at the practice how quickly are you normally seen? Same DayNext working day Within 2 working days 21912

5. Were you offered an appointment time to suit you? Would prefer additional hours Happy with any time NoYes 19036

6. If you need to see a doctor urgently, can you normally get an appointment on the same day? YesNo 328

7. How do you normally book your appointments? In personBy phone 045

8. In the past 6 months have you tried to see a doctor fairly quickly? YesNo 2615

9. Are you prepared to wait several more days to book an appointment to see the doctor of your choice rather than see any doctor within 48 hours? DependsNoYes 2698

10. In the past sixth months have you tried to book in advance for an appointment with a doctor? Was not aware I could book ahead NoYes 42123

11. If you had requested an appointment in advance (more than 48 hours ahead up to a month) were you able to get an appointment with a doctor? YesNo 341

12. Have you ever missed an appointment due to… I forgotI was delayed in traffic I had recovered Too difficult to cancel 6250

13. For patients that work - if you had to see a doctor at the surgery during your typical working hours, can you take time away from work? YesNo 109

14. How easy do you find obtaining results over the phone? Not very easyFairly easyVery easy 11523

15. Were you aware that you could request a telephone consultation with a doctor when they are working? YesNo Would rather have a face to face consultation 131714

16. Once you have arrived for your appointment, how long do you normally have to wait? I dont have to wait I dont have to wait too long I have to wait a bit too long I have to wait far too long 6250

17. Was your last appointment with a doctor or nurse? DoctorNurse 1727

18. When did you last see a doctor/nurse at the surgery? In the last week In the last month In the last 6 months 6 months+ 1917102

19. On that occasion did you feel able to ask questions you wanted? YesNo 453

20. Did you feel that the doctor/nurse took appropriate action to deal with your treatment? YesNoNo action needed 131714

21. How easy is it for you to get an appointment with a Practice Nurse/Health Care Assistant at the practice? Very easyFairly easyNot easy at all Havent tried 37901

22. Did you have confidence in the doctor/nurse that you saw? DefinitelyTo some extent NoUnsure 44401

23. Are you a carer for anyone in your household? YesNo 433

24. How easy would it be for people with disabilities to move around the surgery? Very easyFairly easyNot very easyVery difficult 173010

25. How easy do you find getting into the building/parking facilities? Very easyFairly easyNot very easyVery difficult 29 30

26. How clean do you find the surgery? Very cleanFairly cleanNot very clean Very unclean 40810

27. How helpful do you find the receptionist's at the surgery? Very helpfulFairly helpfulNot very helpful Very unhelpful 45100

28. In the past 12 months have you felt like making a complaint about any members of staff at Litcham Health Centre? NoYes but haventYes and I have made at least one 4340

29. Overall, how satisfied are you with the overall standard of care you have received at Litcham Health Centre? Very satisfied Fairly satisfied Not very satisfied Not at all satisfied Prefer not to say 398101

30. Would you recommend the surgery to someone who has recently moved to the area? YesNoUnsureMaybe 39810

31. Gender MaleFemale 2228

32. Age 16-3435-4546-5556-6565-7676+ 4547237