1. Board Meeting – September 2018 Business Plan Dashboard Q1/2 2018/19

2. BUSINESS PLAN 1 2 3 4 5 6 7 Cornwall Council Contract
Effective Delivery of Healthwatch Cornwall Core Contract
Deliver contract within budget
Deliver contract KPIs
Gain contract for service post March 2019
Improved Healthwatch Cornwall profile 1
People's Experience
Gathering experiences and identifying issues and trends
Outreach and Engagement programme
Partnership Board Facilitation
Information Line
Dynamic website and social media
Diversity – improving HC reach into the wider community 2
Engaging with the System
Representing people's veiws at the heart of decision making and conributing to service quality and improvement
Maximising roles within AHSCOSC, Health & Wellbeing, Safeguarding, End of Life and Mental Health Delivery Boards
Taking people's views and concerns to the relevant provider/commissioner and or strategic board
Effective involvement in quality monitoring 3
Research
Turning information into insight
Effective reporting processes with providers
My Life My Death - quantitative and qualitative research
GP Access
Mental Health - Appreciative Enquiry (staff)
Mental Health User experience 4 5
Key Focus Areas
Focussed areas of work which will be prioritiesed
End of Life
Mental Health
Shaping our Future
Demonstrating impact 6
Organisational Readiness
Ensuring the organisation is effectively structured and managed to be sustainable
Governanace
Financial stabiliity
Organisational structure 7
People Readiness
Ensuring key people resource are effectively recrutied trainied and retained to be sustainable
360 degree staff appraisal system
Staff skills audit 2018/19
Training programme
Volunteer programme

3. Business plan update: September 2018
Key driver
RAG
Achievements
Risks/Issues/focus areas
Next steps / actions
1. Cornwall Council Contract (s)
Growing partnership working with CC
Profile raised following lengthy spell of Adult Social Care review interviews at County Hall
Published Annual Report
Indications are positive that CC wish to negotiate tender with HC for continued provision – to be pinned down
Meeting to negotiate tender 3 October 18
2. People’s Experience
Continued programme of drop ins
Partnership Board development work is underway
Pilot training session took place on 28/6 for 6 x volunteers, plus 6 x staff - Covered GDPR and the necessary changes to our processes,
Capacity to develop drop in programme further and address diversity – young people and geographic
Need to develop volunteer programme
Progress Partnership Board development
Induction of Outreach and Engagement Officer to cover JS maternity leave – DC starts on 5/9, strong NHSI and Engagement experience.
3. Engaging with the system
End of Life interagency conference
Transformation Board, Scrutiny and MH Board
Presentation to KCCG AGM
Regular involvement with RCHT re Quality Improvement
ASC Review report to be delivered
Rationalising representation at meetings
Continue support of RCHT quality improvement
Finalise Mental Health Appreciative Enquiry
Develop “RCHT” style liaison with CPFT
Continue QIDB and other representation
Finalise ASC Review report
Plan Mental Health AE detail
4. Research
2 public surveys – End of Life and Adult Social Care policy consultations
Continued regular reporting to QSG
Capacity ! Increased Data Officer to full time
Action plan for GP Access survey
Publishing combined report MyLifeMyDeath in November
Draft ASC Review report
Scope next stage of EoL research
5. Key Focus Areas
Research using Appreciative Inquiry methodology –Exploring joining in with Public Health MH work incl. Prevention Concordat are underway. Planning MH conference in May 2019
Balancing workload between analysing unsolicited and solicited experience and proactively researching focus areas - Capacity re EoL care next stage of qualitative research
JW on discussion panel at upcoming ‘Towards Zero Suicide’ conference.
6. Organisational Readiness
Reviewed structure and made further changes to reduce fixed costs
Finalised and published strategy
Completed draft 2018/19 plan
Ensure new working relationships established with external suppliers for Communications, IT and web provision
Prepare brief for Communications support and IT support and go out to tender
7. People Readiness
Maternity cover recruited for Outreach & Engagement officer
Carrying vacancies in Admin and marketing
Recruit to 2 posts
HW Conference October