1. Citizens’ Academy Overview
Pasco County Utilities Services Branch
Citizens’ Academy Overview
May 11, 2017

2. Florida’s Premier County
11/21/2018
Pasco County
Florida’s Premier County
Introductions:
Assistant County Administrator, Utilities Services – Flip Mellinger
Solid Waste Director – John Power
Operations and Maintenance Director – Robert Marin
Engineering and Contracts Management Department – Michael Carballa
Customer Information and Services Department – Sandra Anderson
Administration and Support Services Department – Robert Sigmond

3. Florida’s Premier County
11/21/2018
Pasco County
Florida’s Premier County
Agenda:
Department Briefs
Tour: the County’s award-winning Waste to Energy Facility
Tour: the County’s Shady Hills Wastewater Treatment Plant

4. Florida’s Premier County Solid Waste Department
11/21/2018
Pasco County
Florida’s Premier County
Solid Waste Department
John Power
Pasco County Utility Services Branch
Solid Waste Director

5. Waste to Energy Facility
11/21/2018
Waste to Energy Facility

6. Solid Waste Department Overview
11/21/2018
Solid Waste Department Overview
Collection
7 Licensed Haulers
Collecting Approximately 141,000 Residential Homes
Disposal
340,255 Total Tons MSW/Calendar Year
Recycling
4200 Tons/Calendar Year
Household Hazardous Waste
686 Total Tons/Annual

7. 11/21/2018
Solid Waste System

8. Solid Waste - Collection
11/21/2018
Solid Waste - Collection
Pasco County does not pick up your trash and recycling.
Trash / recycling is picked up by a licensed private hauler you pay directly. (Your HOA or CDD may pay this for you.) This is known as a “subscription” service.
Curbside trash is collected twice a week. The maximum charge is $12.44 per month. If you have trash service, you also have recycling service - at no extra cost. Recycling service must be provided at least twice per month.
Your hauler provides the schedule for trash and recycling.
Pasco residents may take trash (in normal amounts) to county Solid Waste facilities without charge.

9. 11/21/2018
Solid Waste - Disposal
Your trash is incinerated to produce electricity.
Pasco County has landfill operations. For example, construction and demolition debris is buried in a Class III landfill at the West Pasco Resource Recovery facility.
Each single-family residential property is assessed $62.00 per year on the non-ad valorem section of the property tax bill. This covers the disposal cost for normal household waste generated from each household. Multi-family and mobile residences are charged a pro-rated fee. This fee has not changed for nine years.

10. Utilities Operations and Maintenance Department
11/21/2018
Pasco County
Florida’s Premier County
Utilities Operations and Maintenance Department
This will be a short overview of the O&M department
The main thing I would like you to take away from this brief is the personnel in O&M are responsible for operating and maintaining a large number of facilities and equipment spread over 750 square miles in Pasco County.
Rob Marin
Pasco County Utility Services Branch
O&M Director

11. O&M Department Overview
11/21/2018
O&M Department Overview
274 Employees
Roughly ¼ operators and ¾ maintenance
Core Functions (Across ~750 sq. miles):
Water, Wastewater, and Reclaimed Services
Systems and Infrastructure
110,000 Water/Sewer Service Connections
15,500 Reclaimed Water Customers
Residential
Commercial
Core Functions: Operate and maintain the county’s water, wastewater, and reclaim services
We have about 274 personnel to operate and maintain our systems and infrastructure across the 750 square mile county
We have about 110,000 service connections serving about 270,000 citizens
12k residential and 250 commercial reclaim customers

12. Recent Accomplishments
11/21/2018
Recent Accomplishments
Summer Commenced Operating Boyette Reservoir
Largest of its kind in United States million gallons
Increase Training Opportunities
Developed Partnership with AMSkills Technical High School Program

13. Water Operations 11/21/2018 4 Water Treatment Plants
Boyette WTP
Little Road WTF
4 Water Treatment Plants
37 Active Wells, Supply
From wells and TBW, we distribute about 29 mgd
Serving ~270,000 People or about 110 g per person per day
Southwest WTP
Southeast WTP

14. Wastewater Operations
11/21/2018
Wastewater Operations
6 Wastewater Treatment Plants
Cypress
Manor
Shady
Hills
Embassy
Hills
Wesley
Center
We operate and maintain 6 WWTP throughout the county, + Co-Own NPR (Shady Hills, Wesley Center, Embassy Hills, Land O’ Lakes, South East, and Cypress Manor)
Additionally, the O&M department maintains about 600 pump stations that feed our WWTPs
8 Basins include
Fed by ~1500 Pump Stations (585 owned & maintained, 130 School Board, 30 Facility, bulk services, 750+ Private)
21 MGD from ~ 250,000 People
Biosolids, Fats, Oils & Grease Facilities
South
East
Land O’
Lakes

15. Pasco County Master Reuse System (PCMRS)
11/21/2018
Reclaimed Operations
Pasco County Master Reuse System (PCMRS)
The Pasco County Master Reclaimed Distribution System:
Consists of: 2 Reclaimed Reservoirs for storage (100K and 500 K) gallons
8 Rapid Infiltration Basins/Infiltration Wetland Systems
11 Storage tanks
All strategically placed throughout the county to assist in serving approximately 15,500 residential and commercial customers.

16. Florida’s Premier County Engineering & Contracts Management Department
11/21/2018
Pasco County
Florida’s Premier County
Engineering & Contracts Management Department
Michael J. Carballa, P.E.
Pasco County Utility Services Branch
Engineering Director

17. Engineering Department Overview
11/21/2018
Engineering Department Overview
Provides Engineering Support to Utility Operations
Core Functions:
System Expansion
Capital Program Execution - $175 MM
Technical Support
Asset Management
36 Full-Time Employees plus Contract Labor
Planning & Service Commitment: 7
Capital Delivery: 11
Operations & Technical Support: 12
Administration & Other: 6

18. Recent Major Accomplishments
11/21/2018
Recent Major Accomplishments
Closeout of Florida Department of Environmental Protection Consent Order
Nearing Completion of Award-Winning Central Pasco Beneficial Reuse Project – “4G Ranch Wetlands”
Contract Award for Biosolids Processing Facility

19. “4G Wetlands” Under Construction
11/21/2018
“4G Wetlands” Under Construction

20. Biosolids Design Concept
11/21/2018
Biosolids Design Concept

21. Florida’s Premier County Customer Information & Services Department
11/21/2018
Pasco County
Florida’s Premier County
Customer Information & Services Department
Sandra E. Anderson, MPA, APR
Pasco County Utility Services Branch
Customer Service r

22. CI&S Department Overview
11/21/2018
CI&S Department Overview
71 Employees
Core Functions:
Customer Service - 24
Billing / Data Entry / Collections - 13
Meter Reading - 16
Dispatch - 3
Risk Management / Support - 8
Solid Waste - 5
Conservation / Community Education / Outreach - 2
110,000 Water/Sewer Service Connections
15,500 Reclaimed Water Customers

23. Recent Accomplishments
11/21/2018
Recent Accomplishments
Call wait time has been reduced from 10 minutes to less than 2 minutes
Aging meter endpoint replacement provided improved service levels and less staff time
The Customer Information System has been re-implemented

24. CIS Re-Implementation Efficiencies
11/21/2018
CIS Re-Implementation Efficiencies
Formalized training approach improves customer interaction and response time
Data scrubbing and verification of active accounts
Batch billing reduces time between reading and billing accounts
Automated delinquency notices provide improved collections
Automatic service orders for turn-on and -off services

25. CIS Re-Implementation Efficiencies
11/21/2018
CIS Re-Implementation Efficiencies
Scheduling of tasks and work orders
Developer Accounts tracking prevents duplication
Automated manual reports reduce late night staff
Automated new account bill pro-rating
New bill presentation
New Payment Gateway provides an enhanced pay-by-phone experience

26. Florida’s Premier County Utilities Administration and Support Services
11/21/2018
Pasco County
Florida’s Premier County
Utilities Administration and Support Services
Bob Sigmond
Pasco County Utility Services Branch
Administration and Support Services Director

27. Administration & Support Services Dept. Overview
11/21/2018
Administration & Support Services Dept. Overview
52 Employees
Administration and Support Services – 23
Warehouse – 9
Environmental Compliance – 7
Environmental Lab – 13
Core Functions
Organizational Management
Financial Management
Warehouse Services
Environmental Compliance
Environmental Lab Services

28. FY 17 Budgeted Solid Waste Expenses
11/21/2018
FY 17 Budgeted Solid Waste Expenses

29. FY 17 Budgeted Water/Wastewater Expenses
11/21/2018
FY 17 Budgeted Water/Wastewater Expenses

30. 11/21/2018
QUESTIONS?