1. OPIM 953 OPERATIONS SIMULATION / BUSINESS PROCESS MODELING
Dave Goldsman
Sabancı / Georgia Tech
Atlanta, GA, USA
11/21/2018

2. Course Information Instructor: Dave Goldsman Office: FMAN 1161
Phone: (Office)
(Home)
Website

3. Class Times:
Saturday, June 9 12:30 p.m. – 7:00 p.m.
Weds., June 13 6:00 p.m. – 10:00 p.m.
Saturday, June 16 12:30 p.m. – 3:30 p.m.
Saturday, June 23 4:00 p.m. – 7:00 p.m.
Friday, June 29 6:00 p.m. – 9:00 p.m.
Saturday, June 30 9:00 a.m. – 12:00 p.m.
Friday, July 6 6:00 p.m. – 9:00 p.m.

4. Course Materials:
Beautiful notes
Arena (computer simulation language) + other software
Optional text: Laguna, M. and Marklund, J., Business Process Modeling, Simulation and Design, 1st Edition, Prentice Hall, 2004.

5. Grading:
Participation: 25%
In-class and HW exercises: 25%
Take-home exam: 25%
Project: 25%

6. Whirlwind Tour of Simulation
Motivational Hand Simulation Exercise – Single-Server Queue
Introduction to Business Process Design (Ch. 1, L&M)
Motivational Hand Simulation Exercise – Multiple-Server Queue
Process Management & Process-Oriented Improvement (Ch. 2, L&M)
Introduction to Arena (Kim/Nelson notes)
Simulation Framework for Business Processes Design (Ch. 3, L&M)
Simple Queues in Arena (Example 3-1)
Managing Process Flows (Ch. 5, L&M)
Multiple Queues in Arena (Example 4-1)

7. Motivational Hand Simulation Exercise – Inventory System
Motivational Arena Exercise – Inventory System
Call Centers in Arena (Example 5-1)
Introduction to Queuing Theory (Ch. 6, L&M)
Modeling & Simulating Business Processes (Ch. 8, L&M)
Input Data Analysis (Ch. 9, L&M)
Motivational Case Study – Hospital Patient Flow
Output Data Analysis (Ch. 9, L&M)
Motivational Case Study – Call Center
Discussion of Potential Projects