1. The New Oracle Monitoring and Advisory Service for Applications Unlimited
Michael Soulier Senior Director Applications Customer Support, PeopleSoft October 23, 2018

2. Safe Harbor Statement
The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

3. Agenda 1
Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A 2 3 4 5

4. Agenda 1
Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A 2 3 4 5

5. Monitoring Services Overview
Service for Oracle Applications Unlimited
Monitoring for on-premise and cloud customers
Automatic platform and functional event detection using Enterprise Manager
Proactive Service Request creation (MOS), automated collections (diagnostics, logs, etc.) and routed to senior-level applications experts

6. Agenda 1
Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A 2 3 4 5

7. Oracle Applications Environments
Service Data Flow
Oracle Advance Support Gateway
Created SR
Fault Event
Fault Detection and Review
SR Notification and Updates
Premier Support
Applications Experts
Resolution Collaboration
Customer
Oracle Applications Environments

8. Agenda 1
Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A 2 3 4 5

9. Smart Sensors 240+ Smart Sensors 140+ Smart Sensors Coming soon…

10. Oracle Applications Unlimited – Customers Need Choices
ACS Monitoring & Advisory Service is the perfect choice for Joint Management use cases
Joint Management
Selective Sourcing
Fully Managed
Automated 24/7 advanced applications monitoring
Fault detection, applications diagnostic health check, and predictive monitoring
Automatic creation of SRs directly routed to senior engineers (with pertinent diagnostic data included)
Expert advice for detected issues, and recommendations for config. changes
Customer retains overall control
24/7 monitoring continuously checks for potential issues, with monitoring experts evaluating all detected events
Oracle fixes problems on customer’s behalf for agreed parts of their system
ACS focuses on critical platform and applications issues – customer does the rest themselves
Oracle experts manage all operational and day-to-day activities
Nobody knows Oracle applications better than Oracle
Access, availability, change and config. management – Oracle covers it all
Allows customers to focus attention and resources on their business 10

11. Customer Portal - Overview
Roadmap

12. Customer Portal – Service Requests
Roadmap

13. Interested in more?
Monitoring and Advisory as well as Business Transaction Monitoring Venue: Thirsty Bear, 661 Howard Street, Upper Floor Hours: Monday – Wednesday 8:00 A.M. – 4:00 P.M. PT
Oracle Support Stars Bar Venue: Stars Bar, Moscone West, 3rd Floor

14. Agenda 1
Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A 2 3 4 5

15. Resources
Oracle Monitoring and Advisory Service for Applications Unlimited
CONNECT WITH US
Call ORACLE1, visit oracle.com/acs , or us at
Outside North America, find your local office at oracle.com/contact

16. Agenda 1
Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A 2 3 4 5

17. Recommended Conference Sessions
SESSION ID THT6846: Accelerate Your Success on Oracle Cloud Infrastructure with Applications Unlimited Support
WEDNESDAY, OCT 24 10:30 – 10:45 A.M. PT
MOSCONE WEST – 3rd FLOOR STARS BAR THEATER
SESSION ID TIP4394: Upgrading and Maintaining Siebel CRM in the Cloud or On-Premises WEDNESDAY, OCT 24 12:30 – 1:15 P.M. PT
MOSCONE WEST – ROOM 3001A
SESSION ID TIP4393: JD Edwards Support and Oracle Cloud Infrastructure: A Successful Path to Oracle Cloud
THURSDAY, OCT 25 1:00 – 1:45 P.M. PT
PARK CENTRAL (FLOOR 2) – CONCORDIA

18. oracle.com/goto/starsbar
Ask the Experts your toughest product questions
View Oracle Support and product demonstrations
Learn what’s new and more!
oracle.com/goto/starsbar

19. Monday Mix Get in the Mix… See you there! Monday, October 22, 2018
CONNECT | ENGAGE | RE-ENERGIZE
CONNECT with Oracle Support executives, engineers, and developers
ENGAGE on ideas, share experiences, and discover new opportunities
RE-ENERGIZE with hors d’oeuvres, drinks, and inspiring conversations
Admission is open* to Oracle Support customers with an Oracle OpenWorld event badge and photo ID *subject to capacity
oracle.com/goto/mondaymix
Monday, October 22, 2018
6:15–8:30 p.m.
Fang Restaurant 660 Howard St., SF
(Just a 3-minute walk from Moscone)
See you there!
Get in the Mix…

20. Keep Learning with Oracle University
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