1. Developing Partnership Working – A case study
Sara Teers, Head of Registration
12 May 2010

2. Making the Case for Change New governance – removal of
former District boundaries
Customer expectations
‘Double counting’ of work
Withdrawal of bank cheques
from everyday usage
Business Continuity/Emergency
Planning
Wider sharing of best practice

3. Business Challenges Relationships with neighbouring authorities
Finding common ground – Efficiency Agenda
A phased approach to change
Movement of security stock – or not?
Security/transfer of register pages .

4. Business Challenges Changes to working practices
Communication with customers
regarding future certificates
Cultural change & staff buy-in
Potential loss of certificate income
Impact of future legislation

5. Anticipated Outcomes Improved customer experience
‘One and done’ approach
Income from certificate sales
An efficiency saving (officer time)
No requirement for transfer of security stock
Improved partnership working

6. Developing an Agreement
Determine scope
Consider any wider
benefits/opportunities
Deputise staff
Agree duration
Review period

7. Developing an Agreement
Implementation timescales
Complaints and Customer feedback
Monitoring technical standards
Involving GRO Account Manager

8. Summary of Benefits Improved customer service All parties benefit
Developing partnerships
Tangible time savings
Potential to expand into other areas

9. Any questions? Sara Teers Sara.teers@hants.gov.uk 01962 873508