1. Turning Individuals into Team Players
Teams are affected by what the individual members bring to the group. Factors of interest include:
Member knowledge
Abilities
Skills
Personality characteristics
Learning Objective #2
Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

2. The Challenges of Creating Team Players
Roles
The set of expected behaviour patterns attributed to someone who occupies a given position in a social unit; roles assist the group in task accomplishment or in maintaining group member satisfaction
Role conflict: experiencing differing role expectations
Role ambiguity: uncertainty about role expectations
Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada