1. Completing Formal Business Reports and Proposals
© Prentice Hall, 2005
Excellence in Business Communication

2. The Three-Step Process
Planning
Writing
Completing
© Prentice Hall, 2005
Excellence in Business Communication

3. Revising Reports and Proposals
Style and tone
Organization
Readability
Content
© Prentice Hall, 2005
Excellence in Business Communication

4. Producing Formal Reports and Proposals
Design elements
Margins
Justification
White space
Visual aids
© Prentice Hall, 2005
Excellence in Business Communication

5. Components of Formal Reports
Prefatory parts
Text of the report
Supplementary parts
© Prentice Hall, 2005
Excellence in Business Communication

6. Excellence in Business Communication
Prefatory Parts
Letter of authorization
Cover page
Letter of acceptance
Title fly or title page
Synopsis or executive summary
Table of contents
Letter of transmittal
List of illustrations
© Prentice Hall, 2005
Excellence in Business Communication

7. Excellence in Business Communication
Text of the Report
Opening
Body
Closing
© Prentice Hall, 2005
Excellence in Business Communication

8. Excellence in Business Communication
Supplementary Parts
Appendixes
Bibliography
Index
© Prentice Hall, 2005
Excellence in Business Communication

9. Components of Formal Proposals
Cover
Title fly
Title page
Table of contents
List of illustrations
Request for Proposal
Executive summary
Letter of transmittal
© Prentice Hall, 2005
Excellence in Business Communication

10. Excellence in Business Communication
Text of the Proposal
Opening
Body
Closing
© Prentice Hall, 2005
Excellence in Business Communication

11. Proofreading Reports and Proposals
Inconsistencies
Errors
Missing components
© Prentice Hall, 2005
Excellence in Business Communication

12. Excellence in Business Communication
Getting Feedback
Positive response
Half-hearted praise
No action
Serious criticism
© Prentice Hall, 2005
Excellence in Business Communication