1. Chapter 7 Emotions and Moods
Brian Gladney
MGNT 3300
Dr. Johnson
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2. The Myth of Rationality
Keep a damper on emotions in the workplace. Emotions of any kind are disruptive…not constructive Create an “emotion-free” organization

3. Differentiate emotions from moods
AFFECT
A broad range of feelings that people experience.
Affect can be experienced in the form of emotions or moods.
Emotions
Caused by specific event.
Very brief in duration.
Specific and numerous in nature.
Moods
Cause is often general and unclear.
Last longer than emotions.
More general.

4. different aspects of emotions
Biology of Emotions
Intensity :
Job make different demand on our emotions.
People vary in their inherent ability to express emotional intensity.
Frequency and Duration:
Some emotions occur more frequently than others.
Emotions also differ in how long they last.
Relationship between Rationality & Emotions
Functions of Emotions

5. sources of emotions and moods.
Personality
Day of the week & time of the day
Weather
Stress
Social activities
Sleep
Exercise
Age
Gender

6. External Constraints on Emotions
Organizational Influences
There are no single emotional “set” that all organizations worldwide seek.
The climate in well-managed U.S. organizations is one that strives to be emotion free.
Cultural Influences
Does the degree to which people experience emotions vary across cultures?
Do people’s interpretations of emotions vary across cultures?

7. the impact OF emotional labor
Felt versus Displayed emotions
Surface acting
Deep acting

8. case for and against emotional intelligence
CASE AGAINST
Intuitive Appeal
EI Predicts Criteria That Matter
EI Is Biologically Based
EI Is Too Vague a Concept
EI Can’t Be Measured
The Validity of EI is Suspect
case for and against emotional intelligence

9. Applications of Emotions and Moods to OB
Selection
Decision Making
Creativity
Motivation
Leadership
Interpersonal Conflict
Negotiation
Customer Service
Job Attitudes

10. Different Emotions and Moods