1. Conflict Resolution with Family or Friends Win -Win Solutions

2. Definitions Conflict: Two people disagree on something.
Conflict Resolution:
Resolves conflicts in a positive way, by understanding others point of view.
Win-Win Conflict Resolution:
A compromise so everyone will win.
Avoids competition and arguing.

3. What Doesn’t Work to Resolve Conflicts?
Yelling,
Refusing to work out the conflict,
Name calling,
Hitting,
Most Passive and Aggressive Behaviors.

4. 3 Behavior Styles used in Relationships to resolve conflict
Aggressive
Passive
Assertive

5. Aggressive Behavior
My rights are more important than other people’s rights!
My Attitude:
“I’m never wrong”
“Everyone should be like me”

6. Passive Behavior I consider others rights, not my own.
I don’t express my true feelings, and always agree with others.

7. Assertive Behavior Win-Win attitude -- Everybody wins something
I listen to others, but still stand up for myself.

8. Win-Win Solutions Lose-Lose: The Downward Spiral
You Lose ---- Other Person Loses
Lose-Win: The Door-Mat
You Lose --- Other Person Wins
Win-Lose: The Bulldozer
You Win - Other Person Loses
Win-Win: The All You Can Eat Buffet
You Win - Other Person Wins

9. This is when nobody wins and the conflict is not solved.
Lose-Lose
“The downward spiral”
This is when nobody wins and the conflict is not solved.

10. Win-Lose “The Bulldozer” One person wins, the other loses.
You Win - Other Person Loses
“The Bulldozer”
One person wins,
the other loses.

11. One person wins, the other loses.
Lose-Win
You Lose --- Other Person Wins
“The doormat”
One person wins, the other loses.

12. Win-Win “The All You Can Eat Buffet!!”--
Each person gets what they want!
Both people win and the conflict is resolved!

13. Goldilocks and Three Bears Conflict

14. What Does work to resolve Conflict between people?
Assertive Behaviors
Win-Win Attitude
Co-operation

15. *What is the Owner’s responsibility?
*Who Owns the Problem?
The person who is Negatively
affected by the problem or conflict.
*What is the Owner’s responsibility?
To find a way to resolve the problem,
even if he is Not the cause of it.

16. In order to solve problems, you will need to be able to see things from several points of view! Can you do it?

20. Steps to Win-Win 1- Take a break
2- List solutions. Think of any and all possible ways to solve the problem so that everyone will win something and be happy!
Evaluate later NOT NOW
Do not criticize any suggestion until it is time to evaluate and make a decision.
3- Take another break!
4- Evaluate solutions and choose the one that will work

21. Some Tips When Arguing Come from a place of love
Why does this person matter to you?
Remember this BEFORE you discuss the issue
The goal is to understand, not to be right

22. Some Tips When Arguing Take a time-out!
One partner can say they need a time-out and they will check back in 30 minutes
The other partner is NOT ALLOWED to bother them during this 30 minutes
The partner MUST check back in 30 minutes to maintain trust