1. Neophyte's Look at Energy Recovery…
WSUTA Meeting 2013
August 20, 2013 Bill Tierney Manager, Meter Services & Field Operations
Subhead about the topic
Date etc.
Presented by:
any additional information here

2. What I am going to talk about today
PGE Overview
Why “Neophyte’s Look”
PGE’s Energy Recovery Operations & Metrics
Stakeholders Viewpoint
Observations for You to Think About

3. Portland General Electric: dynamic operating areaWA
WASHINGTON
Oak Grove
Portland
Bull Run OR
OREGON
Beaver Port Westward
Columbia River
Pelton Round Butte
(Madras)
Colstrip 3
Colstrip 4
(Montana)
Salem
North Fork
Willamette River
Biglow Canyon
Boardman
Coyote Springs
Clackamas River
Faraday
River Mill
T.W. Sullivan
828,000 customers
2,603 employees
Service territory population 1.7 million, 44% of state’s population
52 cities served
4,000-square-mile service area
100% Smart Meters

4. My Perspective I am an Outsider My Hope Today
Joined Meter Services & Field Operations March 2011
Prior to spent 5 years in Utility Asset Management, PGE’s Joint Use Group
20+ Years in Cable Television
My Hope Today
To provide an outsider’s viewpoint
To challenge you to think a little differently about what you do.

5. Energy Recovery Unit Operations
Supervisor
Two Coordinators
Five Inspectors

6. Energy Recovery Unit Metrics
Annual Megawatt Goal
Revenue Greater Than Operating Costs
Hits to Leads Ratio

7. Stakeholder’s Viewpoint
Honest customers love
energy recovery
EMPLOYEES
SHAREHOLDERS
COMMUNITY
CUSTOMERS
Support from law enforcement &
OPUC
ERU provides added value
Proud to actively pursue energy theft

8. Observations Standard Measure of Success
Talk Same Language Industry Wide
High Visibility Within Your Company
Decision Makers Need to Know
Frontline Support is the Foundation
Focus on Revenue
Collected
Future
Effective Use of Smart Meters
Game Changer
Powerful but Need Tools & Processes

9. Questions Bill Tierney William.Tierney@pgn.com 503-736-5529
In closing, PGE had a successful roll out of our smart meters – an we attribute a lot of that to open, clear and continuous communications. Moving forward, we are now working to position our smart meters as the foundation for the future smart grid and keep our customers engaged.