1. Comprehensive Program Review September 27, 2013
BROOKE HOUSE
Comprehensive Program Review September 27, 2013

2. PROGRAM HIGHLIGHTS CHALLENGES Renewed Parole contract
“The Balancing Act” – a 10 week course offered to Brooke House residents
First graduation of the Half-way Back Program in August
Employment Rates increased from 41% to 55.2%
Started a recycling program
CHALLENGES
Need to increase utilization rates
Need to increase employment rates

3. STAFFING
Staff Turnover Rates
Performance Evaluations
Staff Training

4. TURNOVER RATE (7/1/ /30/2013)
Last CPR, the turnover rate for Brooke House was 21.3% (10/01/ /30/2012)
Data obtained from HR Turnover Report

5. OVERDUE PERFORMANCE EVALUATIONS (January – June 2013)
Month FT PT
January
February
March 3
April
May 2
June 4
Average
1.5
Last CPR, average of 3.67 overdue FT performance evaluations (April – September 2012)
Data obtained from HR Department & HR Personnel Summary

6. STAFF TRAINING (January – June 2013)
Brooke House averaged training hours per month;
Averaged 4.13 hours per staff per month. This is a 42% increase from last CPR.
Last CPR:
Brooke House averaged training hours per month;
Brooke House averaged hours per staff member per month
Data obtained from MMRs

7. PROGRAMMING Utilization Successful Completions Completion with:
Employment
Permanent Housing

8. UTILIZATION (January – June 2013)
Utilization rate for the above six months was 65.64%; last CPR, the utilization rate = 62.82%
This CPR, Brooke House averaged clients for January – June 2013
Last CPR, Brooke House averaged clients for April-September 2012
Data obtained from MMRs

9. PROGRAM COMPLETION (January – June 2013)
Average of % of clients completed with employment. Last CPR = 40.89% (This is a 35% increase)
Average of 84.19% of clients completed with housing. Last CPR = 91.41% (This is a 8% decrease)
Average of 16.6% of client terminated before completing the program; Last CPR =18.92% (This is a 13% decrease)
Average of % of clients successfully completed the program. Last CPR = 81.82% (This is a 2% increase)
Data obtained from MMRs
Data obtained from MMRs

10. CLIENT RELATED
Clinical Hours
Walk-Aways
Medication

11. CLINICAL HOURS (January – June 2013)
Total Hours: 4,892; last CPR = 3,464 (This is a 41% increase )
Total Life Skills Hours: 3,903; last CPR = 2,645 (This is a 48% increase)
Total Cognitive-Behavioral Hours: 989; last CPR =819 (This is a 20% increase )
Average Total Hours per client/month: ; last CPR = 14.14
Average Life Skills Hours per client/month: 15.24; last CPR was 10.8 hours.
Average Cognitive-Behavioral Hours per client/month: 3.86; last CPR was 3.34 hours.
Data obtained from MMRs

12. WALK-AWAYS (January – June 2013)
Month
Brooke
SCSD
DOC
Parole
Norfolk
January
February
March
April
May 1
June
TOTAL
Last CPR, (April – September 2012), 1 walk-away (DOC)
Data obtained from MMRs

13. MEDICATION INCIDENTS & OCCURRENCES (January – June 2013)
NO MEDICATION
INCIDENTS FOR THE
ABOVE TIME FRAME
Last CPR, 0 medication incidents over that time period (April - September 2012).
Data obtained from MMRs

14. QUALITY ASSURANCE
Key MMR Results

15. KEY MMR RESULTS (January – June 2013)
Average of 83.34% of clients successfully completed the program (Increase of 2% from the last CPR)
No medication incidents for the above time frame
99.91% negative drug tests
401 community service hours

16. CPR ACTION PLAN
Employment: examine the employment readiness services approach (Brooke’s approach) in comparison to the direct community contact approach (McGrath’s approach) to improve Brooke’s employment numbers
Average of 55.22% of clients completed with employment. Last CPR = 40.89% (This is a 35% increase)
Utilization: need to increase DOC Numbers
From Jan – June 2013:
DOC – 25 new clients; Norfolk = 10 new clients; Parole = 2 new clients; SCSD = 75 new clients
Average clients per contract over six months: DOC =13; Norfolk = 2.3; Parole = 1; SCSD = 26.3
House meetings: continue to get house meeting agenda from residents and report on the agenda points
Staffing: Bring results of the client satisfaction survey to staff meetings for discussion
In-house programming: continued push for in-house programming per SCSD