1. Tools to Lead Change

2. Just-in-Time Management Advice
Agenda
Shift Happens – the pace of change
A Change Model – for those who need one
What do we need to lead change?
Communicating to different personality types
Change communication worksheet
Dealing with resistance to change
Group change readiness profile
3 Things
Just-in-Time Management Advice

3. Just-in-Time Management Advice
A Brief History of Time
Someone entering the workforce this year was born in 1992:
Always had ATM’s
Never known a world without the internet
Think the effects in Star Wars are cheesy
Never used a map or the yellow pages
Don’t know what an Answering machine is
Cold war is ancient history
Popcorn has always been micro-waved.
Have never bought a record
Titanic was found? Didn’t know it was lost.
Never seen a rotary phone
Only know one Germany
Never had a polio shot, and probably haven’t heard of it.
Just-in-Time Management Advice

4. Just-in-Time Management Advice
Moving Through Change
As your employees move through change they will go through 3 phases:
Endings – Anger, Denial, Resistance, Mourning
Exploration – Chaos, turmoil, hope
New Beginnings – New routines/methods, optimism, stability
Just-in-Time Management Advice

5. Even when things go well:
People will still move through various emotions
Resistance arises when people realize change is difficult
You need to keep people on track despite obstacles
Just-in-Time Management Advice

6. What is personality? A person’s preferred style of behaviour
We are “creatures of habit”
So, tend to be consistent over time and situations
Some Measurement systems:
Myers Briggs Type Indicator
DiSC
Insights

7. Just-in-Time Management Advice
Tailor your message:
Just-in-Time Management Advice

8. Overcoming Resistance And Dealing with Difficult Behaviour
Just-in-Time Management Advice

9. Coping with All Types of Difficult Behaviour
Focus on the behaviour, not the person
Identify the type of behaviour, and strategize a response before reacting
Understand the root cause
Avoid public showdowns
Determine if the conversation can continue
Be aware of the impact of the behaviour on you
Don’t make excuses for the person
Do Something
Just-in-Time Management Advice

10. Just-in-Time Management Advice
What Should I Do?
Understand that employees will react differently
Expect some resistance to change
Provide focus
Proactively share information
Acknowledge resistance when it occurs
Tow the line
Involve employees where possible
Repeat key messages over and over
Listen
Validate good work done in the past
Just-in-Time Management Advice

11. Just-in-Time Management Advice
3 Things
Give people tools to cope with change, don’t enable their resistance to it
Expect resistance – it is normal
Treat people as individuals, and realize they will deal with change differently
Just-in-Time Management Advice