1. Building Organizational Support Capability
Joan Goppelt
Keith Ray
Kevin Seymour, PhD.

2. Five Stages of Skill Acquisition
Domain of Event Training
Domain of Action Learning
Novice
Advanced
Beginner
Competent
Proficient
Expert
Processing
of Elements
of a Situation
Sees only
those that are
clearly and
objectively
defined
Perceives
similarity
with prior
examples
Reflects upon
various
alternatives
to goal
Intuitively
organizes and
understands
task without
decomposing
it into
component
features
Intuitively
organizes and
understands
task without
decomposing
it into
component
features
Rules of
Behavior /
Decision-
Making
Follows
“context-free”
rules
Applies
situation
matching
Analytically
calculates
choices that
best achieve
goal
Consciously
focuses on
choice that
best achieves
intuitive plan
Acts in an
unconscious,
automatic, and
natural way
Exercising
of Judgement
None
None
Consciously
deliberates
Acts based on
prior concrete
examples in
a manner that
defies
explanation
Unconsciously
does what
normally
works
Adapted from Mind over Machine by Dreyfus and Dreyfus.

3. Outside Expertise vs. Internal Capability
Adapted from D. Kim, Organizing for Learning, 2001, Pegasus Communications, Inc.

4. Outside Expertise vs. Internal Capability
Conferences
Ed Schein Seminar
Reading Background Literature
HPO Seminars
Roger Schwarz Facilitation Class
Q&A with External Consultants
Adapted from D. Kim, Organizing for Learning, 2001, Pegasus Communications, Inc.

5. Outside Expertise vs. Internal Capability
Teach Module of HPO Seminar
Co-Facilitate with Outside Facilitator
Seminar Certification
Debriefing Video from Seminar
Adapted from D. Kim, Organizing for Learning, 2001, Pegasus Communications, Inc.

6. Outside Expertise vs. Internal Capability
Co-facilitating with Internal
Leadership Team Facilitation
TEAMWay Workshop Co-Facilitation
Feedback to Others
Adapted from D. Kim, Organizing for Learning, 2001, Pegasus Communications, Inc.

7. Outside Expertise vs. Internal Capability
Application, Application, Application
to Own Business
On Leadership Teams
Applying HPO Change Model to Own Organization
Consulting with Individuals and Groups
Adapted from D. Kim, Organizing for Learning, 2001, Pegasus Communications, Inc.