1. Hawke’s Bay Mental Health Service
Knowing the People Planning
KPP
Kim Henneker
John Conneely

2. About Service Outcomes

3. History – Where we came from 2003
MHS Critical situation
High Case loads
Vacancies
Suicides
No NGO input
Referral issues
Inpatient bed usage

4. Know what are your trying to achieve ….?

5. KPP - Goals Decisions are supported by real evidence
Service delivery achieves real outcomes
Te Pou - Knowing the People Planning

7. KPP - Programme Aim Quantitative approach.
KPP measures improvements on 10 key features.
KPP identifies gaps and trends.
KPP identifies the people.

8. Measured success

9. Wellbeing People known on re entry Access to Primary health care
Housing
Support
Access to Acute services
Demographics
Paid work
Getting on with life
“A job, a home, and support right time, right support”

11. Knowing the people – things we know
Access to service increased from 0.7% to 4.1% in ten years
Average caseload numbers reduced from 38 to 20
27% of CMHS caseload are Maori
The average duration of contact is reducing over time
5 years to 2 years

12. Knowing the people – things we know
71% of people have no acute contact CATT or Inpatient stay in last 6 months
27% have paid employment
> 90% have an up to date recovery plan
2% live with no fixed abode

13. Duration of Contact

14. Recovery

15. Recovery Plans

16. Contacts with Acute Services

19. Work / Activity

21. Housing / Support

23. Housing -Stability

24. Average Caseload

27. Outcome Evidence
Trumps
Anecdote !