1. Communication
“the process of human beings responding to verbal-nonverbal behavior. A human survival skill needed to maintain contact with the world.”

2. Non-verbal Communication
Characteristics:
signs are always present
transmits feelings
ambiguous response
culture-bound

3. Functions of Communication
Repeating
Substituting
Complementing
Regulating
Contradicting

4. Types of Communication
Kinesics
Face and Eyes
Voice
Touch
Clothing
Proxemics

5. Listening
Components:
Hearing
Attending
Understanding
Remembering

6. Faulty Listening Behaviors
Pseudolistening
Stage Hogging
Selective Listening
Defensive Listening
Insensitive Listening

7. Reasons for Poor Listening
Effort
Message Overload
Rapid Thought
Noise
Faulty Assumptions
Lack of Training

8. Types of Listening Informational Evaluative Empathetic
How can we improve our listening ability?

9. Self-concept and Communication
Development of self-concept:
Reflected Appraisal
Significant Others
Roles

10. Influence of Self-concept on Communication
Pygmalion Effect
Self-fulfilling Prophecy
Self-disclosure
Selectivity
Self-confidence

11. Trust and Communication
Benefit of Trust
Behaviors That Develop Trust
Behaviors That Limit Trust