1. Dealing with Difficult People and Tricky Situations Training System
Janice Davies
Dealing with Difficult People and Tricky Situations Training System
Presented by: JANICE DAVIES APS
the lady with nice in her name
ATTITUDE SPECIALIST

2. Janice Davies www.difficultpeoplehelp.com
Your mind is like a rubber band…once it is stretched it never goes back to it’s original shape

3. If you want to improve your life then learn something new from
someone who has
experienced this before you….
because now it is YOUR TURN to
learn this amazing life lesson …
and that’s the school of life!

4. Benefits to Me NOW AFTER Sleepless nights Worry Try to do better
Not Eating
Affecting other relationships
AFTER
Sleeping again
Empowered
Doing your best
Be healthier
Happier

5. Can you do this? Have you got some one bugging you?
Are you ready to make changes?
Are you ready to improve yourself?
Do you believe you are worthy?
Can you climb a ladder?

6. What you need? An open mind Determination Time to learn Courage to try
Willingness to praise yourself

7. Ups/downs = learning curves = choices
My Logo about Life
Ups/downs = learning curves = choices

8. Dealing with Difficult People and Tricky Situations
Janice Davies
Dealing with Difficult People and Tricky Situations
Module One
Janice Davies
ATTITUDE SPECIALIST

9. Janice Davies www.difficultpeoplehelp.com
What’s included:
Who constitutes a difficult person
Learn why people ‘push’ your buttons
Understand different types of personalities
Discover the best approaches for each style
Learn relationships scenarios
Apply useful communication techniques
Give positive feedback
Understand the importance of esteem and attitude relating to difficult people
Extra tips and solutions
BONUS PRODUCTS

10. Difficult People at Professional Life
New customers or Old customers
Peers/work colleagues
Sales support staff,
Front line staff,
Accounts Department,
Customer Service Department
Employees
The Boss, manager, supervisor
Pupil
Teacher

11. Difficult People at Personal Life
Parents
Children ie. Sons, Daughters
Partners
Grand Parents
Friends
Acquaintances or Strangers
Neighbours
Teenagers

12. Characteristics Playing games Generation differences Skills base Anger
Stress
Ego
Beliefs
Attitude
Jealousy
Frustration
Feeling inferior
Wants to feel powerful
Feeling used
Immature
Personal Awareness
Cultural
Self Esteem

13. Present Situation - YOU
Who
What
Where
When
How

14. Where are you? Self Esteem Relationships Personal Awareness
Communication
Attitude
WHAT OUTCOME DO YOU WANT?

15. 3 Personal Situations Family Friend Stranger

16. 3 Professional Situations
Employee
Manager
Boss

17. 3 Most important ‘aha’s Low Self Esteem Relationships Personalities

18. Present Situation - THEM
Who
What
Where
When
How 18

19. Next Session Take some action
Think your situation through with your new knowledge
Observe them and you
Talk to positive person (support)
Take notes….do something different