1. MENANGANI KEDATANGAN & KEBARANGKATAN TAMU
PORTER SERVICE
MENANGANI KEDATANGAN & KEBARANGKATAN TAMU
Created by Julie

2. III. Procedure Guest Checking In
Greeting (smiling, welcoming, asking luggage)
Escorting guest to Front Desk (guest atentation)
Reporting to Bell Captain (taking BBEC & LT, filling in BBCS)
Receiving task from Reception (responding task, putting LT, asking guest to room)

3. Cont’d
Escorting guest to room (showing & checking room, placing luggage)
Explaining room facilities (balcony, AC, TV, Radio, Telp, L’dry, Mini Bar, BR)
Last greeting (giving GC & Key, magic word, close the door)
Administrating (completing BBEC, BBCS)

4. Development 1. Unloading Luggage a. Doorman - Welcoming & greeting
guest
- Opening and closing the
door
b. Bell Boy
- Unloading Luggage (from
car)
- Placing Luggage (a safe
place at main entrance and
ask guest to check it)

5. Cont’d 2. Rooming Guest (Installing Guest) a. Entry into lobby
- Bell Boy take the guest to
Reception desk (ask the
guest to see Receptionist
to register)
- Placing Luggage (placed
near the guest to avoid
accidently trip over)
- Waiting while the guest
register (stand at station /
post but depend on hotel
policy)
- Receiving stamped BBEC
- Receiving Guest Card and
key

6. Cont’d b. Entry into Lift - Liftman greet dan welcome guest
- Asking the floor number
and letting guest enters
first
c. Leading the guest to room
- Indicating direction to
room
- Knocking room

7. Cont’d d. Entry into room - Switch on the light
- Letting the guest enter first
- Placing the luggage : on the luggage rack (suitecase, hand bag,briefcase,travelling bag)
On a folding / collapsible / move able luggage rack (ask guest first the location, BB can placed suitecase, trunk, hand bag)
In the closet : garment bag, veal case or something to e hung up
On wash basin table is pleced beauty case can olso on dressing table
Explaning room facilities : (balcony, AC, phone, TV/radio, cupboard, L’dry, mini bar, bath room)
Putting Guest Card & Key on dressing table / giving to guest
Last greeting & closing door quitely

8. Thank You !