1. Overview

2. About us
Qubic Group plc is a specialist voice and data integrator that has been established for more than two decades; we are proud to have retained many of our original clients and staff.
We delivery industry-leading technical solutions but recognise that, it’s only by thoroughly understanding the way you work, your processes and practices, that we can successfully deliver tangible benefits to your organisation.
We remain highly focused on the delivery and support of the services and solutions we provide. We back this up with our investment in training our staff and the accreditations we hold including; ISO 27001:2013, ISO 9001:2015 Cyber Security Essentials and PRINCE2.
The ‘Qubic Core’ that is distributed across multiple Tier 3+ UK datacentres, sits at the heart of our service delivery. We design a solution that’s right for you using our core infrastructure and a blend of technology from world-class organisations.
Our customers are many and varied, from SMEs to multi-national organisations within both the Public and Private sectors, in the UK and abroad.

3. Key services Managed cloud telephony and integration with UC
Multi-media contact centre
Managed high-availability
Managed virtual desktop
High-speed data circuits – broadband to gigabit
Mobility and integration to your core network
Cyber-security, business continuity and disaster recovery
Comprehensive remote and on-site support 24/7/365
Professional Services
Network design and planning
On-premise or data-centre migration to cloud
GDPR & cyber-security consultancy
Project management

4. Cloud Telephony
Fully managed cloud telephony system with integrated UC capability and associated connectivity
Enhanced with additional functionality;
multimedia contact centre
call recording
call-logging,
voic
High-availability designed in;
multiple controllers
multiple datacentres
multiple carriers
high availability SIP
Migration from on-premise to cloud and PSTN/ISDN to High-Availability SIP
Fully project managed migration, deployment, training and ongoing support

5. Multi-media contact centre
Comprehensive multi-media contact centre
Your customers can choose how they want to communicate with you; by voice, by , by web chat, by fax or by social media
Agents can work in the office, at home or remotely using any endpoint
Queue management – estimated wait time messaging and continuous position in queue updates
Self-service allowing you to strike the balance between live service and self-service – ACD and IVR routing
Historical and real-time reporting and monitoring
Full suite of agent and supervisor productivity management tools
Integration with back-office systems including CRM

6. Managed cloud data
Full design of your cloud platform including servers, applications and connectivity
Servers located in multiple UK datacentres providing high-availability
Full migration planning to move from an existing on-premise or hosted platform
Full on-boarding to Microsoft Office 365
Fully project managed migration including data migration, deployment and training
Cybersecurity and multi-layer, granular backup and disaster recovery
Ongoing support

7. High-speed connectivity
Design and installation of network and on-premise infrastructure
Qubic network provides nationwide connectivity
Our connectivity spans from broadband, through to enterprise grade circuits
Qubic connectivity is a fully managed: service offering DIA, QoS, CoS
Our mobility solutions include mobile and our unique M2M provisioning
On-premise infrastructure including, cabling and Wi-Fi

8. Comprehensive support
Network Operations Centre (NOC) providing 24/7 remote monitoring and fix
Published SLAs with response times
Service availability;
Working Hours (9 to 5)
Extended Hours (8 to 8)
Round the Clock (24/7)
Remote diagnosis and fix, telephone helpdesk or onsite visits
Regular on-site engineering days if contracted

9. Professional Services
Fully accredited GDPR practitioners helping organisations become and stay compliant with process, technology and training
Providing high-level information technology strategic consultancy encompassing, network design, on-premise to cloud migration planning, implementation of UC solutions and IoT strategy
On-premise or data-centre migration to cloud
Accredited PRINCE2 project management practitioners
Accredited ISO 27001:2013 with the ability to provide security advice

10. Accreditations

11. Some of our Clients Metropolitan Police
London Borough of Tower Hamlets
Thurrock County Council
Sussex Partnership NHS Trust
Imagination Technology
Ghana High Commission
RFIB Group
Rico Distribution
Space.NK

12. Imagination Technologies
Customer Imagination Technologies Customer Since 2004 Services Provided Worldwide managed hosted telephony Multiple 10GBbs circuits to move large quantities of data worldwide Traditional DIA, SIP and WAN connectivity

13. SPACE.NK.apothecary
Customer SPACE.NK.apothecary, multi-national retailer Customer Since 2010 Services Provided Managed hosted telephony Multi-media contact centre handling voice, and web-chat

14. Metropolitan Police
Customer Metropolitan Police Service Customer Since 1996 Services Provided Qubic provides permanent full-time on-site IT engineers that are supported by the entire engineering team at Qubic headquarters.

15. Qubic Group plc
Qubic House
C1 The Courtyard
Alban Park
Hatfield Road
St Albans AL4 0LA
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Service Line:
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