1. Take your PMO from Good to Great
Donald Dickson, PEng, MBA, PMP
Introduce

2. What challenges do your projects face?
Project Managers
PMO Managers
Portfolio Managers
Functional Managers
Team Members
Sponsors
Customers
Executive
Who is part of an organization that thinks their PMO is doing a great job of delivering projects?
Truth is we can always do better.
There are a lot of stakeholders with conflicting requirements.

3. Project Management does not operate in a vacuum.
Business Environment
Organization
Portfolio
Operations
Programs
Projects
There are a lot of integration points

4. Project / Program Management
PMO processes
A PMO can no longer be successful solely managing the core PM processes.
Portfolio Management
Resource Management
We can not longer increase project success by focusing on project management.
Project / Program Management

5. The truly complex environment of Project Management
Ideation
Portfolio Management
Resource Management
Human Resource Management
Financial Management
Consultant Management
Project / Program Management
ITIL Management
Purchasing Management
Today’s project management processes operate in a complex environment.
Agile Management
Business Analysis Management
Organizational Change Management
Quality Management

6. PMO Improvement Process
Assess
Roadmap
Implement / Optimize
Monitor / Mentor

7. Process Assessment High Level and Detailed Process Map
Detailed Instructions
Responsibility/Assignment Matrix
Integration Points
Automated
Measured
Accessible
Required/Desired Outputs
Lessons Learned

8. People Assessment Onboarding process Training Plan Development Plan
Satisfaction

9. Technology Assessment
Support the process
Single Source of Truth
Data repository
Adhoc Reporting
Standard Reporting
Integrations

10. Roadmap inputs Lessons Learned Metrics Performance Compliance
Project Customer Feedback
Benefit Realization
Employee Turnover
Interviews

11. PMO Roadmap High level Vision and Objectives Projects Scope Benefits
Cost/Effort
Dependencies
Prioritize
Gantt
Funding Approval

12. PMO Critical Success Factors
Well defined and documented processes
Measured processes (adoption and performance)
Enforce process consistency
Allowance for flexibility
Single source of truth
Management of Project/Resource/Portfolio Management processes
Integration of other organizational processes
Criteria for hiring, training and managing PMO direct and indirect reports.
Current Roadmap of optimizations, improvements, upgrades, etc.
Keep it Simple

13. Linkedin.com/in/donalddickson
Questions
Contact:
Don Dickson
Linkedin.com/in/donalddickson ?