1. UNIT 7: OCCUPATIONAL STRESSOR
Any source of stress at work place that resulted in stress response to the individual
Major categories of job stressor:
Organizational
Individual
Work environment

2. Major categories of job stressor
a. Organizational -Lack of financial rewards -Lack of career guidance -Overspecialization -Work overload -Time urgency -Job complexity

3. Major categories of job stressor
b. Individual
Frustration
Work & role conflict
Interpersonal communication & problems
Discrimination
Bureaucracy
Lack of activity & boredom

4. Major categories of job stressor
c. Work environment
Changes in work procedures & technology
Change in work location
Career development
Violence at the workplace
Retirement
Bio-ecological factors

5. Stress & Job Satisfaction
Work overload
Clarity of job specifications
Physical environment & nature of job
Job status
Job with to much/lack of stimulation, repetitive
Level of interaction
Physically demanding
Accountability overload
Mental challenge
Decision latitude

6. BURNOUT Stress is extremely high & endless
Workers feel pessimistic, unsatisfied, inefficient
Job stress not properly handled
Dysfunctions, insanity & depression
> 80 hours/week --- experience burn out

7. Stage of Burnout Syndrome & Effect
Stage 1 : The honeymoon Stage 2: Fuel shortage Stage 3: Chronic symptoms Stage 4: Crisis Stage 5: Hitting the wall Effect -Unassertive, submissive -Skip rest & break -No vacation -Physiological complaints -Easily angered & frustrated -Inability to delegate

8. Reducing Stress at Work
Job enrichment criteria
Job variety, task identity, autonomy
Interpersonal criteria
- confidence others will be truthful & honest, positive feedback
Managerial criteria
- cooperation between management & employee, common values, sharing responsibilities