1. Chris Edwards Head of Operations Procurement Leaders
What are your customers looking for?
Chris Edwards
Head of Operations
Procurement Leaders

7. Maintain relationships
Content knowledge
Better experiences
Reinforce value
Maintain relationships

14. Effort
Knowledge
Empathy

16. Maintain Relationships
Reinforce Value
Maintain Relationships
= Fulfilment

17. Reinforce Value Value proposition Product confidence
Provide better alternatives
Meet expectations

19. Maintain relationships
Add value
Go above and beyond
Meet expectations
Great customer experience

20. Maintain relationships
Reinforce Value
Value proposition
Product confidence
Provide better alternatives
Meet expectations
Maintain relationships
Add value
Go above and beyond
Great customer experience

25. Thank you.