1. Information services CZECH STATISTICAL OFFICE
Michaela Kholova
Information Services Departmant, CZSO
Workshop „Exchanges of Best Practices“
Luxemburg 1st-2nd April 2009

2. Organization structure of the Information Services Department
Information Services Section Headquarters
Electronic Outputs Section
International Information Services Section
Central Statistical Library Section
Regional Analyses and Information Services Sections (14)
Statistical Yearbook Section

3. How do we offer our info? 1. Web site (www.czso.cz)
2. Publications (Catalogue of Publications)
3. Information Services Department
4. Info Line

4. Software system for Registration of Requests and Orders
Database of records with all available info about the request
Separate database for international data requests
Request number
Subject code
Customer name,group, , contact address, …
Language, way of delivery and supply
Complexity, cooperation with
Paid or free, price

5. Invoicing
Invoicing – connected with Requests and Orders database

6. Generation of analytical outputs
Way of delivery
Customer group
Subject code
Despatch time
Revenues
Complexity

7. Requests delivered in 2008 Delivery by number % Phone 18 036 51,3
9 593
27,3
Personally
5 403
15,4
Post
2 081
5,9
Fax 16
0,1
Total
35 129
100,0

8. The Customers in %, 2008 Enterprises 34,4 Individuals 23,6
State administration, Local government
14,5
Schools, students
11,6
Non-profit-making organizations, Others
9,5
Foreigners and Embassies
3,2
Media
3,4
Total
100,0

9. Revenues from sales in 2008 Services in EUR Business Register 93 023
93 023
Special orders
54 291
Classifications, Nomenclatures
1 513
Publications
4 547
Subscriptions
16 698
Revenues in Regions
19 001
Total
189 071

10. International information services
ESDS service- Number of requests is increasing
(in 2008 up by 19% in comparison to 2007)
8th place from EU contries
Number of requests

11. Internal catalogue of products
Calendar of Products
News Releases
Time Series
Publications
E-books
Web documents
Analyses
Revisions

12. Internal catalogue of products
Name and code,
Annotation
Periodicity,Regional breakdown, Year covered
Language version,
To be published

13. Catalogue of Publications Thematic groups
1. Comprehensive information
2. Environment, agriculture
3. Labour, social statistics
4. Population, elections
5. Macroeconomics
6. External trade
7. Prices
8. Industry, construction
9. Services
0. Methodology
This catalogue of Publications is prepares in our IS, this year is smaller than before, … publications are divided in 10 thematic groups – the same groups are available on our web site