1. State of play implementation of OOP in EU:
Showcases from member states
PAG Network Meeting
Heraklion, Greece
May 17-18, 2018
Maria A. Wimmer
Project Coordinator
Coordination and Support Action (CSA), GA nr , 11/2016 – 10/2018

2. Agenda Introduction to the SCOOP4C Project
State of play implementation of OOP Cases and OOP Enablers across Europe:
Austrian child registration and child benefit
Polish child benefit
Dutch student subscription to HEI
Spanish and Portuguese OOP enablers

3. SCOOP4C Stakeholder Community for the Once-Only Principle for Citizens
Funded by the European Commission under H2020, CO-CREATION
Coordination and Support Action (CSA), 1 Mio € Funding
Start date: 1st November 2016
Duration: 2 years
Project Coordinator: University Koblenz-Landau, Germany
Partners: CERTH (GR), EGA (EE), ]init[ (DE), IT-K (AT)
Web presence:
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4. Objectives of SCOOP4C
Identify, collect and share existing good practices across Europe
Identify relevant stake-holders & develop a stakeholder engagement plan
Discuss future cross-border OOP scenarios, challenges, needs and benefits
Develop a tangible roadmap of future areas of actions
Build up and sustain a stakeholder community
Bring forward policy recommen-dations
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5. OOP Cases and Enablers OOP cases
OOP solutions for public services for processing, sharing and re-using citizen related data, while citizens need not to repeatedly provide the same data
OOP enablers
Crucial building blocks supporting the implementation of OOP cases in different policy domains (more than one OOP case). Examples of enablers are:
Central infrastructure for sharing and re-using data
Semantic and technical architecture & solutions building blocks
Organisational, legal or political enablers
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6. Overview of OOP cases studied
Health
e.g. Austrian ELGA, several Estonian health services, Slovenia’s e-Health service
Education
e.g. Dutch, Estonian, Irish, Spanish, UK Higher Education Institution Application Systems
Taxation
e.g. Austrian, Estonian, French, Greek and UK online tax filing systems
Social protection
e.g. Estonian and Polish child benefits;
Austrian birth registration and child benefit
French application of work welfare
Demography and population
e.g. Estonian e-Census, Hellenic Citizen Registry
Other policy domains
e.g. UK’s Tell us once, etc.
(see Deliverable D 1.2 (N = 44), case descriptions available online for the stakeholder community on
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7. Example of an OOP case
Child registration and family allowance in Austria
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8. Key facts about child registration and family allowance in Austria
Approx births per year
Personal data from persons (parents) requested and processed
Parents have to provide evidence of many different facts
1.288 civil registry offices
Up to 6 different public authorities involved in the process
80% of children receive family allowance
Approx. 4.6 Billion Euros per year disbursed for family allowance
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9. Process of child registration and family allowance
Before the OOP implementation
Six different public agencies (handling nine public services)
Civil Registry Office
Court, solicitor or civil registry office
Administrative district authority
Residence Registry Office
Social Security Insurance
Local tax authority
Requested data to perform the nine public services
Identification of parents
Birth certification of parents
Certificate of marriage
Evidence of residence of parents
Evidence of academic degrees of parents
Evidence of acknowledgement of fatherhood
Notification of Change of family name
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10. Process of child registration and family allowance
After the OOP implementation
All nine public services integrated
Parents visit only the civil registry office (one stop)
Parents only bring along their personal identification
No further evidentiary documents
Larger cities offer subsidiary registry offices in larger hospitals
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11. Benefits of the OOP case
For parents
Reducing administrative burden, needing less time
Simplified, less cumbersome and more convenient procedures
Higher satisfaction of parents
For public administrations
Increased efficiency and effectiveness of public administrations by co-creation and collaboration between administrations
Sharing and re-using of data enables legal obligations to be fulfilled faster
Retrieving data from the authentic sources ensures higher data quality and reliability
Citizen satisfaction improves trust and confidence in public administration and creates a positive image of public service
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12. Example of a once-only principle case
Child benefit in Poland
Becikowe

13. Child benefit with Once-Only
Key actors and process
Parents
apply online for child benefit through information portal
are no longer required to show their birth certificate and/or to give standard information to the authorities
Public Administration completes and cross-checks the applications with records it already has
Government and other actors
Ministry of Working Family and Social Policy
Ministry of administration
Banks
URL: strone-urzad24
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14. Child benefit with Once-Only
Key enablers
Political commitments
Strategy for Responsible Development
Legal provisions
Act on the Computerisation of the Operations of the Entities Performing Public Tasks (2005)
Act on the Protection of Personal Data (1997)
eID through online banking
Citizens (parents) use online banking solutions for authentication and identification
retrieved from files/eGovernment_in_Poland_April_2017_v4_00.pdf
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15. Child benefit with Once-Only
Benefits to citizens
Save about half a million parents several trips to government offices per year
Government to trust its citizens by enabling them to make declarations instead of requesting certificates
Leading also to cost savings at both sides
Using online banking for authentication and identification provides access to e-government services to about 55% of all citizens
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16. Example of a once-only principle case
StudieLink – Enrollment in higher education in the Netherlands

17. Enrolment process via Studielink
Students
Higher Education Act on personal data collection
Personal Data Protection Act (WBP) on personal data processed and handled
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18. Key facts
Single point of access for applicants to manage higher education enrollment data
Students do not need to provide personal and educational data
Used by all government-funded higher education institutions (60) and applicants
Initiative coordinated by the executive agency of the Dutch Ministry of Education (DUO)
DigID as the eID enabler provided by Dutch government
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19. Overview of OOP enablers studied6
Secure Data Exchange
e.g. Belgian MAGDA, Czech Basic Registers, Dutch Basisregistries, Estonian XRoad, Portugal’s iAP, and Spain’s PID - SVD 5
eID and Trust Services
e.g. Estonian, Greek, Irish and Spanish PKI and trust services 4
Network Infrastructure
e.g. Austrian, Greek, Irish and Spanish Networks of PAs 3
Interoperability Governance
e.g. Greek and Spanish Interoperability Models 2
Interoperability Assets
e.g. German XAusländer, Irish Personal Public Service Number 1
Catalogue
e.g. Estonian Catalogue of Public Sector Information (RIHA)
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(see Deliverable D 1.2 (N = 22) , available online for the stakeholder community on

20. OOP enablers in Spain and Portugal
iAP
red SARA,
SIR

21. Network infrastructure for secure data exchange
Spanish red SARA
Network infrastructure for secure data exchange
Set of telecommunications infrastructure and basic common services for interconnection and interoperability of all Spanish Public Administrations
E.g.: e-signature validation, verification of identity and residence data, e- notification
Connects all Regional Governments and more than Local Councils, covering 90% of the population
Enables sharing of information and services between public administrations
Interconnected also to European Institutions through sTESTA network

22. The overall architecture of red SARA

23. SIR - network system records
Basic infrastructure for exchange of registry data
Challenge: administrative complexity of Spain demands citizens to interact with different public administrations with more than 20,000 registers
Great structural complexity and dispersion of competence in public service
Extra costs and impact on the quality of life of citizens

24. SIR - network system records
Basic infrastructure for exchange of registry data
SIR allows easy and safe exchange of registry entries for public administrations
Safe and legally compliant information sharing, regardless of the registration application used
Precondition: service certified in the SICRES 3.0 Technical Standard of Ιnteroperability
Benefits:
Eliminating the transit of paper documents between administrations
Increasing efficiency and removing costs of manipulation and remission of paper, thanks to the generation of electronic copies of the documentation submitted in the registry entries

25. iAP - Interoperabilidade na Administração Pública
Public administration interoperability platform
Aim: connecting all the dots and services between the multitude of public entities and digital platforms that accumulate public information in Portugal
iAP enables the exchange of data in real time along public services
Citizens do not have to provide information to a public administration that is already in a public administration database
iAP addresses all levels of interoperability (legal, organisational, semantic and technical) and promotes governance and the use of shared platforms
URL:

26. EIF model for public service provisioning
Interoperability governance
EIF model for public service provisioning
Mapping OOP cases and enablers
eID and Trust Service enablers
Interoperability Enablers on different levels
OOP cases
Enablers for secure data exchange
Network Infrastructure enablers
Catalogue of data and of services
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and

27. Engage with us
Share & discuss OOP cases, future cross-border OOP scenarios, challenges, enablers, benefits and impacts
Join us also at future stakeholder events
Join SCOOP4C‘s stakeholder community
Tell us about your OOP cases and concerns
Further stakeholder workshops across the EU in 2018
Contribute to our online knowledge base
Participate in the online forum discussions with other stakeholders

28. Thank you for your attention!
Project partners:
Prof. Dr. Maria A. Wimmer