1. Public Library System Redesign Project Update & Discussion
Christina Jones, Altoona Public Library, Consulting and CE Workgroup
Corey Baumann, South Central Library System, Madison, Delivery Workgroup
Sherry Machones, Northern Waters Library System, Ashland, Consulting and CE Workgroup
Ben Miller, Resources for Libraries and Lifelong Learning, DPI, Madison, Ill and ILS Workgroup
Melissa McLimans, WiLS, Project Manager

2. Project Update Stay up to date Participate Overview of Phase 3
Website (plsr.info) blog, calendar, videos, etc.
Participate
Contact forms, survey panel
Overview of Phase 3

3. Timeline

4. What are Topic Teams?

5. Refining and Defining Consulting and Continuing Education
The aim of this topic team was to determine the boundaries of training and consulting with other service areas, especially technology and ILS.
Examples:
Technology workgroup is responsible for providing training to library staff for using and troubleshooting the basic software and hardware that the technology service area will provide to library staff to do their jobs.

6. Refining and Defining Consulting and Continuing Education - Members
Shawn Brommer, South Central Library System, Consulting and Continuing Education Workgroup
Laurie Freund, Bridges Library System, Consulting and Continuing Education Workgroup
Heidi Oliverson South Central Library System, ILL/ILS Workgroup
Emily Passey, Shorewood Public Library, Technology Workgroup
Gerard Saylor, L.D. Fargo Public Library (Lake Mills), Collections Workgroup
Tessa Michaelson Schmidt, Division for Libraries and Technology, DPI Liaison from Consulting and Continuing Education Workgroup

7. Defining the Help Center
This team will make a recommendation about how library community members can most efficiently and effectively get the help they need by considering an online portal and help desk possibilities after reviewing what other states are doing, what exists in Wisconsin currently, and the articulated needs and desires of workgroups. Budget, staffing, and points of contact will all be considered by this group.

8. Defining the Help Center - Members
Wyatt Ditzler, Beloit Public Library, Collections Workgroup
Christina Jones, Altoona Public Library, Consulting and Continuing Education Workgroup
Jill Lininger Oak Creek Public Library, Consulting and Continuing Education Workgroup
Jim Novy, Lakeshores Library System, ILS/ILL Workgroup
Wendy Rawson, Fitchburg Public Library, Technology Workgroup
Terrie Howe, Division for Libraries and Technology, DPI Liaison

9. Defining the Help Center - Process
Review of online help centers and web portals from other agencies in Wisconsin, and other state library portals including Minnesota, Iowa and Nebraska
Review of survey results from PLSR Survey Panel regarding what respondents would want from a help center, previous experiences, and comfort level of seeking help in different situations
Compiled final report with recommendations to workgroups

10. Defining the Help Center - Report Highlights
One central online location for help
Help Center is central, but help may be regional
It should make excellent service more equitable across the state
Trusted information and answers are critical
Concerns & questions
Workgroup determinations

11. Resource Sharing
This team will work to bring cohesiveness to the models proposed by the workgroups involved in resource sharing, particularly ILL, ILS, Delivery, and Electronic Resources. They will address overlaps, lack of clarity of responsibilities, and best practices for workflows that interrelate.

12. Resource Sharing - Members
Jon Mark Bolthouse, Fond du Lac Public Library, Technology Workgroup
Charles Clemence, Winding Rivers Library System, Delivery Workgroup
Marc Gartler, Madison Public Library, Technology Workgroup
Brian Hannemann, Milwaukee Public Library, ILL/ILS Workgroup
Mellanie Mercier, Bridges Library System, Collections Workgroup
Joy Pohlman, UW-Madison General Library System, ILL/ILS Workgroup
Martha Berninger, Resources for Libraries and Lifelong Learning, DPI Liaison
Ben Miller, Resources for Libraries and Lifelong Learning, DPI Liaison

13. Resource Sharing - Process

14. Resource Sharing - Report Highlights
Greater resource sharing in the state will achieve significant efficiencies.
The patron experience is paramount.
Structures must be flexible to allow future developments.
Local control and standards must be dealt with.

15. Regions
Many of the service areas and workgroups have spent time re-thinking regions of service. This topic team will define the information needed to determine regions, share what workgroups already have discussed, and answer the following questions: do we need to get to one set of regions for all services? How close are the region overlays? How can regions help facilitate communication and connection between libraries? What does it mean to get feedback? And how do we do it well politically? Based on the information gathered, the team will develop recommended regions of service.

16. Regions - Members
Corey Baumann, South Central Library System, Delivery Workgroup
Jennifer Chamberlain, UW Colleges, Consulting and Continuing Education Workgroup
Gus Falkenberg, Indianhead Federated Library System, Technology Workgroup
Elisabeth Kaune, Milwaukee Public Library, Collections Workgroup
Susan Lee, Madison Public Library, Resource Libraries Workgroup
Sherry Machones, Northern Waters Library System Service, Consulting and Continuing Education Workgroup
Mike Sheehan, Northern Waters Library, ILL/ILS Workgroup
John DeBacher, Division for Libraries and Technology, DPI Liaison from Chapter 43 Workgroup

17. Regions - Process
We looked at maps from all types of organizations in Wisconsin.
Trying to come to a consensus was impossible.
Workgroup models differ in geographic requirements.
Workgroups are at different stages of planning.
The Delivery Workgroup needs defined regions.
The Regions Topic Team determined that any regional design would impact the Delivery Model the most.

18. Regions - Report Highlights
The Regions Topic Team has yielded to the Delivery Workgroup to establish a draft map of hub locations.
The Delivery Workgroup will meet to evaluate regional boundaries and further develop their model.
Later, Service Workgroups may determine that the delivery service map is something that:
Is compatible to their service needs, either fully or partially
Is not at all compatible or necessary to achieve workgroup objectives

19. Draft Delivery Map Primary Hub Locations (7)
Satellite Service Locations (4)
Distance-based
Population Density-based

20. Questions?