1. CHAPTER 3
Graphs
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam.

2. Map 3.1: Provincial Performance in Participation at Local Levels by Quartiles
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 31

3. Figure 3.1a: Participation at Local Levels (Dimension 1)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p.33.

4. Figure 3.1b: Participation at Local Levels (with 95% confidence intervals - CIs)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 34

5. Figure 3.1c: Correlation between citizens’ awareness of the Grassroots Democracy Ordinance and “People Know...” Slogan
Grassroots Democracy Slogan
Democracy Ordinance
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 37

6. Map 3.2: Provincial Performance in Transparency by Quartiles
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 41

7. Figure 3.2a: Transparency (Dimension 3)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 43

8. Figure 3.3b: Vertical Accountability (with 95% CIs)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 44

9. Map 3.3: Provincial Performance in Vertical Accountability by Quartiles
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 49

10. Figure 3.3a: Vertical Accountability (Dimension 3)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 51

11. Figure 3.3b: Vertical Accountability (with 95% CIs)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 52

12. Map 3.4: Provincial Performance in Control of Corruption by Quartiles
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 57

13. Figure 3.4a: Control of Corruption in the Public Sector (Dimension 4)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 59

14. Figure 3.4b: Control of Corruption (with 95% CIs)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 60

15. Figure 3.4c: Types of Corruption
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 64

16. Figure 3.4d: Levels of Nepotism at the Provincial Level
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 66

17. Map 3.5: Provincial Performance on Administrative Procedure by Quartiles
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 68

18. Figure 3.5a: Public Administrative Procedures (Dimension 5)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 71

19. Figure 3.5b: Public Administrative Procedures (with 95% CIs)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 72

20. Figure 3.5c: Assessment of Quality of Certification Services
(Branch Size= % of respondents agreeing to the statements; Perfect =100% agreement)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 75

21. Figure 3.5d: Assessment of Construction Permit Application Procedures
(Branch Size= % of respondents agreeing to the statements; Perfect =100% agreement)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 77
Note: Provinces listed herein are those with more than 15 respondents in the total sample having applied for the construction permits.

22. Figure 3.5e: Assessment of LURCs Application Procedures
(Branch Size= % of respondents agreeing to the statements in the legend; Perfect =100%)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 79
Note: Provinces listed herein are those with more than 15 respondents in the total sample having applied for land use rights certificates.

23. Figure 3.5g: Assessment of Commune-level Administrative Procedures
(Branch Size= % of respondents agreeing to the statements in the legend; Perfect =100%)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 80

24. Map 3.6: Provincial Performance in Public Service Delivery by Quartiles
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 81

25. Figure 3.6a: Public Services Delivery (Dimension 6)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 83

26. Figure 3.6b: Public Service Delivery (with 95% CIs)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 84

27. Figure 3.6c: Citizens' Assessment of District Public Hospitals
(Branch Size= % of respondents agreeing to the statements in the legend; Perfect =100%)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 88

28. Figure 3.6d: Citizens' Assessment of Public Primary Schools
(Branch Size= % of respondents agreeing to the statements in the legend; Perfect =100%)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 90

29. Figure 3.6e: Respondents who were victims of a type of crimes
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 93

30. Figure 3.7a: Dashboard of Six Dimensions of PAPI
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 95

31. Figure 3.7b: PAPI Dashboard of Three Provinces (with 90% CIs)
Participation at Local Levels
Transparency
Vertical Accountability
Control of Corruption
Public Administrative Procedures
Public Service Delivery
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 96

32. Map 3.7a. The Unweighted PAPI by Quartiles
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 99

33. Figure 3.7c: Unweighted PAPI
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 101

34. Figure 3.7d: Unweighted PAPI (with 95% CIs)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 102

35. Map 3.7b. The Weighted PAPI by Quartiles
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 103

36. Figure 3.7e: Government Feeling Thermometers (with 95% CIs)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 104

37. Figure 3.7g: Weighted PAPI Index by Dimension
(Colours by Dimension, Weighted by Impact on Local Governance Satisfaction)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 108

38. Figure 3.7h: Weighted PAPI (with 95% CIs)
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 109

39. Figure 3.7i: Correlation between the 2010 and 2011 Indices
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 110

40. Figure 3.7k: Correlation between PAPI 2011 and PCI 2011
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 111

41. Figure 3.7l: Association between PAPI 2011 and GDP per Capita 2010
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 112

42. Figure 3.7m: Association between PAPI 2011 and HDI 2008
Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 112