1. Cooperative Response Center, Inc.
Dan Otteson
Senior Regional Business Manager
Cooperative Response Center, Inc.
Focusing on the Human Side of Technology®

2. CRC’s History 1992: Formed by 19 upper Midwest co-ops in Austin, MN
2001: Established 2nd U.S. contact Center in Dunlap, TN
2011: Established 3rd U.S. contact center in Abilene, TX
2015: 1 in 3 cooperatives utilizes CRC services
2016: PCI compliance achieved
2017: Limited English Proficiency Service added
2018: Exceeds 320 employees

3. Cooperative Status UTILITY FOCUSED
Formed by electric cooperatives and continues to be member-owned
Like cooperatives, CRC puts members/customers first
Exclusive to the utility industry
Returns allocated profits to its membership
Platinum Associate member of the NRECA, supporting the Touchstone Energy Brand.

4. Nationwide Coverage
390+ utilities in 42 states subscribing to contact center services with more than 7 million consumers
3 strategically located sites: MN, TN, TX

5. Austin Center
MINNESOTA
Cooperative Response Center, Inc.

6. Dunlap Center
TENNESSEE
Cooperative Response Center, Inc.

7. Abilene Center
TEXAS
Cooperative Response Center, Inc.

8. Contact Center
24/7/365
Cooperative Response Center, Inc.