1. Theme: Developing Public Service Leaders for the 21st Century
Dr. Michael M Chilala
Director
EXAMINATIONS COUNCIL OF ZAMBIA

2. ….. always remember that handover notes are merely a bonus
1. Prepare adequately ….
….. always remember that handover notes are merely a bonus
Though some predecessors think their successors won’t succeed, … successors always want to outperform their predecessors
… a good head and a good heart are always a formidable combination- Mandela
… do not fear forgiving, for the sake of peace - Mandela

3. 2. Dream…..
Dream about the future;
Develop your dream into Vision;
Tender the Vision and never give up..

4. 5. Plan….
....success is happens where preparation and opportunity meet….” John Maxwell, 1993)
Avoid the culture of always starting afresh…ride on the culture of continuity…
Think without the box

5. 3. Communicate….
“…. if truth were self-evident, then eloquence would be unnecessary”…. Cicero
It is not what you say, it is the way you say it…. Michael Parker, 2014
…. don’t stop and throw stones at every backing dog, some dogs don’t stop backing…..
“… we are not just dealing with creatures of logic, … but creatures of emotion, ….” Dale Carnegie, 1981

6. 4. Allow freedom of thought …
The leader’s freedom and that of the teammates cannot be separated ….

7. Allow personal mastery…...
thermometers
thermostats

8. 7. Leaders must take care of the needs ..….
“…. people will forget what you said, people will forget what you did, but people will never forget how you made them feel” Maya Angelou
“…people don’t care how much you know until they know how much you care………. ” John Maxwell, 1993

9. 8. Leaders must learn from failure .….
Take all activities as learning experiences… learning never ends
Failure only truly becomes failure when we do not learn from it
It is the opportunity to begin again more intelligently;

10. 9. Have courage ..….

11. 10. Cerebrate success carefully….

12. Define success correctly
Thank you for listening !