1. Profesional Behaviour
dr. Amelia Dwi Fitri

2. Observable behaviour in which the standars and value of professional practice are manifested

3. Importance for establishing the trust between professional and patient which is essensial for good doctor patient relationship
Professional words
behaviours
appearance

4. Kompetensi Dokter Komunikasi efektif Keterampilan klinis
Landasan ilmiah ilmu kedokteran
Pengelolaan masalah kesehatan
Pengelolaan informasi
Mawas diri dan pengelolaan diri
Etika, Moral, Medikolegal dan Profesionalisme serta Keselamatan Pasien

5. Input
Process
Medical student
Output
Medical student

6. As a student

7. Professionalism categories
Category Might Also Include
Altruism
2. Honor and Integrity Honesty
3. Caring and Compassion Sensitivity, tolerance, openness, communication
4. Respect Respect for patient's dignity and autonomy, respect for other health care , professionals and staff including teamwork, relationship building

8. Professionalism categories
5. Responsibility Autonomy, self-evaluation, motivation, insight 6. Accountability Commitment, dedication, duty, legal/policy compliance, self- regulation, service, timeliness, work ethic 7. Excellence and Scholarship 8. Leadership Management, mentoring

9. Activities Altruism Offers to help : friends, team members
Honor and Integrity
Does not misuse resources
Caring and Compassion
Supports a balance in personal and professional activities for peers
Respect
Does not disturb small group sessions
Respects faculty during teaching sessions
Respects institutional staff and representatives

10. Activities Responsibility and Accountability Arrives on time
Cares for self appropriately and presents self in a professional manner (ie, demeanor, dress, hygiene)
Takes responsibility for appropriate share of team work
Accountable for deadlines; completes assignments and responsibilities on time
Demonstrates awareness of own limitations, and identifies developmental needs and approaches for improvements
Recognizes and reports errors/poor behavior in peers

11. Activities Excellence and Scholarship
Masters techniques and technologies of learning
Takes initiative in organizing, participating, and collaborating in peer study groups
Has internal focus and direction, setting own goals
Leadership
Teaches others
Helps build and maintain a culture that facilitates professionalism

12. As a doctor

13. Integrity and respect
Information gathering
Adequat information giving
Handling emotion; emphatic professional attitude
Structuring communication
Insight into own emotion, standards, values
Adequat interaction with nurses and colleagues

14. Integrity and respect Good ersonal appearance Greeting; introduce self
Ask permission for interview
Offers chair if appropriate
If possible : knows and uses patient’s name
Make eye contanct
Explain what is going to happen
Makes no false promises
Allow patient to ask question
Respecy doctor patient confidentiality
Respect patients right of access to information

15. During physical examination
Gives clear instruction
Indicates what the examination will entail
Perform a careful examination
Keeps an apropriate professional distance
Does nit ask patient to expose more of the body than necessary
Anticipates any feelings of shame, and shyness
Protects privacy

16. Information gathering
Asks open ended and closed questions
Asks one question at time
Asks simple question
Timing
Exposes the patients request for help
Check out understanding
Use netral tone of voice
Shows interest in answer (doesnt interrupt or cut off at once)
Summaries
Respon verbal and non verbal reactions

17. Adequate information giving
Clear language
Short sentences
Used word the patient will understand
Explain what will be communicated
Repeat information
Asks if information has been understood
Checks whether patients has more questions
Explores emotional impact of information
Structures and summarises information

18. Structuring communication
Explain
Discusses
State
Define problem
Check expectation
Summarises
Check whether patient has anything else to say
Ask patient’s permission to close interview

19. Insight into own emotion, standards, values
Deals with sudden surges of emotion
When necessary express srtrong emotions in words not in action
Refrains from value judgement of patient’s divergen standard (religion, class, ras, sexual preference, dietary preferences)
Controls not only negative but also positive (feelings of attraction to patient)

20. Adequate inteaction with nurses and colleagues
Introduces self
Uses proper form of adress
Behaves in a respectful manner
Show willingness to learn from other disciplines
Express opinion clearly and not aggressively
Listen to what other have to say
Dont be afraid to adress differences of opinion
Flexible in deling with differences of opinion

21. THANK U 4 UR ATT