1. Libraries Providing Learner Support: The Collaboration Connection
Elaine Fabbro, Acting Head, Reference & Circulation Services
Athabasca University Library

2. About Athabasca University
32,000 students per year
More than 700 courses at undergrad and graduate levels
AU Library receives more than 22,000 requests every year
Sent 10,000+ packages in

3. Collaborating to Connect the Dots
Why collaborate?
Who collaborates?

4. Collaboration and AU Library
Course Development at Athabasca University
7 phase course development process
The course team

5. The Digital Reading Room
Institutional Stakeholders
Courses
Resources

6. Call Tracking Print vs. electronic statistics
Call Tracking Implementation team
Customization
Training
Benefits

7. Strategies for Collaboration
Recognition of skills
Develop communication lines
Find a common goal
Administrative support
Marketing of skills

8. Conclusion
Collaboration promotes the provision of high quality service
Collaboration enhances connectedness for students
Collaboration strengthens institutional relationships

9. Libraries Providing Learner Support: The Collaboration Connection
Thank you!
Elaine Fabbro
Acting Head, Reference & Circulation Services, Athabasca University Library, Canada
Telephone: ,